Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 29
  1. #1
    Technician
    Join Date
    Jul 2011
    Location
    Newcastle
    Posts
    12
    Rep Power
    13

    Red face Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi all, hope someone can help. I have the above scanner and the demo scanning was activated. Now we have used up all the scanning. I am receiving the message "Scanner kit not installed". When connecting using a browser and going into Network scanning - then setup I receive a red error "ERROR[936]: Scanning feature is not enabled"

    I have called out our third party support and the guy hasnt got a clue. Tried ringing Sharp and they are useless as far as support is concerned!

    I have read that I should re-enter the machine serial before I can enter the scanner product key which I received but have not yet used!

    Is there a way to re-enable the scanning? What do I need to do?

    I would imagine all modern Sharp scanners to work using the same setup??

    Cheers and thanks in advance
    Phil

    Last edited by ppiphome; 07-05-2011 at 02:46 PM. Reason: Missed a bit

  2. #2
    Senior Tech 250+ Posts lky1978's Avatar
    Join Date
    Mar 2009
    Location
    perak malaysia
    Posts
    409
    Rep Power
    23

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    u need to purchase from sharp mx-nsx1 scanner kit, of coz u need to give the copier serial no. to get the product key


  3. #3
    Trusted Tech 50+ Posts johnbla's Avatar
    Join Date
    Apr 2005
    Location
    Sussex by the Sea. UK.
    Posts
    92
    Rep Power
    26

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    IF you have the Scanner Product key for that machine...

    Enter Key Operator mode on the MFP Operation Panel and input the Activation key in Product Key – NSX or Scanner Expansion Kit, then Power cycle the Copier...... activation is now complete.

    Sharp UK will only provide Technical Support to Authorized Dealers and Sharp Qualified Engineers, your 'Third Party Support' is obviously neither....

    You will then need to configure the Scanning options...ensure that you are using a 'static IP address for the machine and the SC2 port if you an not using USB.

    I do hope you have a Maintenance contract with someone.....

    regards

    John

    " The Game never ends..When your whole World depends..On the Turn of a Friendly Card..."

  4. #4
    Technician
    Join Date
    Jul 2011
    Location
    Newcastle
    Posts
    12
    Rep Power
    13

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Thanks for your help.

    I have tried going into the administration page then selecting the product key, but there is no option for scanner. The space is empty!

    Is it possible for the demo period to work without having the scanner kit installed? I have a feeling that the scanner kit has never been installed, I just dont understand why we paid about 350 and had a product key! How do I tell if the kit is installed?

    I do have a maintenance contract but the guy is not very familiar with the scanner side of the copier.

    I have attached two pics, one of the simulation 26-10 which apparently should have the option to enable scanner, not scanner demo.

    And the other is after selecting the product key, there is not scanner option!!

    Thanks again
    Phil

    Attached Images Attached Images

  5. #5
    Field Supervisor 1,000+ Posts igi's Avatar
    Join Date
    Apr 2009
    Location
    ATLANTIS
    Posts
    1,457
    Rep Power
    36

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hi you need to instal memmory then you will see scanning activation bar
    good luck


  6. #6
    Technician
    Join Date
    Jul 2011
    Location
    Newcastle
    Posts
    12
    Rep Power
    13

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Thanks for that. Will look into the memory ASAP.

    Cheers
    PHil


  7. #7
    Technician
    Join Date
    Jul 2011
    Location
    Newcastle
    Posts
    12
    Rep Power
    13

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    I have checked the memory using a browser to connect and it states "memory and storage installed" = 64MB RAM. Not sure if memory is the problem unless I need more!?!

    Thanks again!


  8. #8
    Field Supervisor 1,000+ Posts igi's Avatar
    Join Date
    Apr 2009
    Location
    ATLANTIS
    Posts
    1,457
    Rep Power
    36

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hi see attach
    good luck

    Attached Images Attached Images

  9. #9
    Field Supervisor 1,000+ Posts igi's Avatar
    Join Date
    Apr 2009
    Location
    ATLANTIS
    Posts
    1,457
    Rep Power
    36

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    hoi minimum 128 is neded
    good luck


  10. #10
    Technician
    Join Date
    Jul 2011
    Location
    Newcastle
    Posts
    12
    Rep Power
    13

    Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

    Hi Igi, I didnt realise it needed 128 because the scanner trial period worked fine, I assumed that it should just work!

    Cheers
    Phil


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here