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Re: mx-2610
Our fuser warranty claims were canceled and we were sent just the belts. Gee, thanks! Parts have been a problem lately. Glad to see we're not the only ones.
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Senior Tech
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Re: mx-2610
The one we had fail originally was an un-modified one, so we replaced the complete fuser and modded all the other machines on site to be sure that we were covered, as the machines had only been in 2 months or so.
It was one of these machines that failed, and i confirm it was an un-modified unit that we fitted the mod to, and it failed 3ish weeks after.
So a field modified unit with the black pin rather than factory fitted.
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Re: mx-2610
Can't believe there was a problem with a new build Sharp fuser, never happened before...
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Re: mx-2610
Mojorolla, I think they are out of fusers right now because one of our techs sent one through warranty with the wrong part number(needed a 2610 fuser and they warrantied a 2310 fuser part number) and when we tried to straighten it out and get a 2610 fuser, they sent us a belt and said "fix it". We called them up and said sure, but send us a fuser to fix because they had the damaged one and all we had was a 2310 fuser...we still have not received a 2610 fuser replacement and that's been two weeks.
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Re: mx-2610
I am being told they simply do not have them. A lil birdie told me Japan doesn't even have them and it will be at least September before you can get them. The first year of production is always a challenge for techs.
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