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Thread: MX4100 PPD2_PRI

  1. #11
    Legendary Frost Spec Tech 2,500+ Posts
    MX4100 PPD2_PRI

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    Re: MX4100 PPD2_PRI

    Apparently these PPD2_PRI jams can also be caused by certain documents. One such case was a word document with multiple small images made into a collage on the first page. Upon further inspection, the small images were all taken with a 10megapixel camera and had a massive file size. The machine just would not rip the page.

    Looking at the job log data from the machine, you should be able to figure out if it's one user or all who are causing this. Check it out and see what you find.

    Another possibility would be to save the document as a .prn file and try printing directly from a USB drive, because the processing is done at the pc end, saving it as an image, instead of a spooled file into the machine's memory.
    Cthulhu for president! Why settle for the lesser evil?

  2. #12
    Senior Tech 100+ Posts hammer's Avatar
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    Re: MX4100 PPD2_PRI

    Hi All, we are still having issues with this one. So far we have;
    1. Replaced the Hard Drive
    2. The Print Control Board
    3. The Memory
    4. PCU PWB
    5. Transport assembly
    6. Firmware is updated
    7. The customer has also installed citrix drivers

    The customer has now said that the issue is occuring when copying????? I will grab a job log from it, but does anyone have any ideas?

  3. #13
    Senior member of CRS 2,500+ Posts
    MX4100 PPD2_PRI

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    Re: MX4100 PPD2_PRI

    Quote Originally Posted by hammer View Post
    Hi All, we are still having issues with this one. So far we have;
    1. Replaced the Hard Drive
    2. The Print Control Board
    3. The Memory
    4. PCU PWB
    5. Transport assembly
    6. Firmware is updated
    7. The customer has also installed citrix drivers

    The customer has now said that the issue is occuring when copying????? I will grab a job log from it, but does anyone have any ideas?
    Hope this link works and will help you.
    ARM550n Getting the PPD_PRI Jam Code
    "You can't trust your eyes, if your mind is out of focus" --

  4. #14
    Field Supervisor 500+ Posts DINGO's Avatar
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    Re: MX4100 PPD2_PRI

    Quote Originally Posted by ZOOTECH View Post
    Hope this link works and will help you.
    ARM550n Getting the PPD_PRI Jam Code
    Hi friend
    the link isn t more avaiable?
    thank you

  5. #15
    Senior member of CRS 2,500+ Posts
    MX4100 PPD2_PRI

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    Re: MX4100 PPD2_PRI

    Quote Originally Posted by DINGO View Post
    Hi friend
    the link isn t more avaiable?
    thank you

    http://www.copytechnet.com/forums/sh...hlight=arm550n

    Try this one DINGO, I think older links may have been corrupted when the hacker attacked.
    Thanks to our friend OMD-227.
    "You can't trust your eyes, if your mind is out of focus" --

  6. #16
    Field Supervisor 500+ Posts DINGO's Avatar
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    Thank you friends.
    I have one mx 2700 that gives me ppd2-pri.
    I have the last pcl6, print drive and the copier is updated with the firmware?
    Wath i can try more?
    Thanks

  7. #17
    Field Supervisor 500+ Posts DINGO's Avatar
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    fix

    Hi friends
    After a lot of hard attempts, i fix this with replacing the print drive for the print drive of the model mx-2310u.
    In mi case mx-2700 in windows 7 32bts.
    Work fine with the mx-2310u drive.

    I hope this was usefull for someone

  8. #18
    Field Supervisor 500+ Posts DINGO's Avatar
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    Re: MX4100 PPD2_PRI

    hello
    for someone with less experience.
    -yet about using mx-2310 w7 print drive in sharp mx-2700.

    -when a new intall do not install using the mx-2310 exe. aplication, because do not detect de device, because the device
    ois not a 2310.

    -so, first instal using a version drive for mx-2700, and after in the print drive interface, change the drive manualy by the mx-2310 drive.

    -or install using "add a print", create a new ip port, and choose tha drvie mx-2310.


    hope do not forguet anything.
    enjoy

  9. #19
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    Re: MX4100 PPD2_PRI

    I just had this on an MX-2310U

    No security kit fitted

    I cleared down the job q on the device, then tested copying and printing, all OK

    Suspect that a corrupt print job was root cause.

    Hope this helps someone else in a sticky situation!

  10. #20
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    Re: MX4100 PPD2_PRI

    I have this jam code on a mx-2310u in a customers a good distance away.

    They have two so swapped the departments they were in and cleaned memory module and formatted hard drive.

    Thinking next step I might swap the memory modules.

    I've just read the link on drivers so will try that while on site.

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