Apparently these PPD2_PRI jams can also be caused by certain documents. One such case was a word document with multiple small images made into a collage on the first page. Upon further inspection, the small images were all taken with a 10megapixel camera and had a massive file size. The machine just would not rip the page.
Looking at the job log data from the machine, you should be able to figure out if it's one user or all who are causing this. Check it out and see what you find.
Another possibility would be to save the document as a .prn file and try printing directly from a USB drive, because the processing is done at the pc end, saving it as an image, instead of a spooled file into the machine's memory.
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