MX4100 PPD2_PRI

[hammer]

Hi Guys, anyone seen the jam code PPD2_PRI? we get it and it causes a paper jam. It relates to an Image Prepartion Wait Timeout. I have seen a link on SharpSearch relating to this issue arising when a DSK is installed on an MX2300/2700, but we an it on an MX4100 with no DSK. Latest firmware is installed, and when it jams it cannot be tied to any particular job type. Any ideas?

[Akitu]

On the 3501 the cause of this code was bad memory in DIMM slot 2. I'd have to assume the same for the 4101. Replace with a new 512MB DDR2 memory chip and it should resolve your issue.

(Parts guide section 43, part 19)

[divad2k1]

Also check your primary transfert belt, had a flipped cleaning blade giving me this problem.

[bonnie750]

I've seen this before but only when a citrix server is being used to process the print jobs. there is an update for the driver on the Sharp site

Bill

[bonnie750]

any fix on this?

[Chr15tophe]

PPD2_Pri jams can be caused by memory, laser or hard drives.

We had an MX-2300N do this, replaced the laser and all was ok

[hammer]

We have switched the memory DIMMs on our machine and this seems to have worked......so far. The users are directing some prints through a citrix driver so there still may be something in the background that is causing this.

[Akitu]

So, the PPD2_PRI jams have stopped but you still suspect the citrix server of causing some problems? Glad to see it's fixed, for now.

[hammer]

Back in the dog-house! The memory didn't sort the problem - call came back in. We're are looking at the HDD and LSU. Dont you just love Monday's!

[Akitu]

I'd take a look into Bonnie's suggestion then, about an updated driver for citrix servers. I deal exclusively with Windows, as our customers don't operate in mac environments or linux, so I'm unfortunately a little useless in that dept.

Shame about the memory not being the fix. Seemed promising at first.