Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2600
I am having an issue with the network scanner tool.
I have several customers who in the last month have errors using the network scanning tool. For no reason at all they are coming up with a "selected servers not found" message. The network tool can auto detect the copier and is updating the profiles so there is communication there.
All of these copiers have been working well for a long period and have suddenly stopped. I have got one of them working by un-installing Microsoft live.
I know its not the copier as i can scan to my laptop everytime and scan to email / folder is working fine. I have reinstalled the profiles and the programs on the pc's too.
Has Microsoft updated anything? Have they beefed up the FTP security? Is anyone else having this problem?
20 questions I know but im getting more and more customers failing each week