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  1. #1
    Senior Tech 250+ Posts
    Ar m700 shuts off


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    Ar m700 shuts off

    New one on us, copier warms up as normal but as soon as the data light on control panel blinks it shuts down and powers back on. No error codes. If i leave network unpluged from copier it stays on and you can copy. I i swapped nick card and same problem. ANY IDEAS? THANKS.


  2. #2
    Service Manager 10,000+ Posts
    Ar m700 shuts off

    JustManuals's Avatar
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    Thumbs up Re: Ar m700 shuts off

    This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from


    Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


    Paul@justmanuals.com



  3. #3
    Legendary Frost Spec Tech 2,500+ Posts
    Ar m700 shuts off

    Akitu's Avatar
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    Re: Ar m700 shuts off

    Clear print queue and reseat HDD. I believe I may have had something similar with an ARM550N.

    If not those then you might be looking at a fault in the power line or the boards.

    Cthulhu for president! Why settle for the lesser evil?

  4. #4
    Senior Tech 250+ Posts lky1978's Avatar
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    Agree with akitu said. I faced same problem with ar-m451n, try to cancell all ur clients printing job im their pc. Possible got some error during spooling the data and made the mfp fail to decode the data. So restart and restart again.


  5. #5
    Senior Tech 250+ Posts
    Ar m700 shuts off


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    Re: Ar m700 shuts off

    Thanks for replys. I will try that and get back to you if you think of anything else please let me know.


  6. #6
    Service Manager 1,000+ Posts igi's Avatar
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    Re: Ar m700 shuts off

    Hi

    also please check the firmware 4.04 or higher




  7. #7
    Senior Tech 250+ Posts
    Ar m700 shuts off


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    Re: Ar m700 shuts off

    I went and cleared the queue,reset the HD and still had the issue. I then replaced the HD and still the same. We then connected a laptop with crossover and it prints fine. We also tried connecting the network cable from a Dell printer that they use in the same room and it also shut the copier off. Any ideas? Thanks


  8. #8
    Senior member of CRS 2,500+ Posts
    Ar m700 shuts off

    ZOOTECH's Avatar
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    Re: Ar m700 shuts off

    Quote Originally Posted by pontiac View Post
    I went and cleared the queue,reset the HD and still had the issue. I then replaced the HD and still the same. We then connected a laptop with crossover and it prints fine. We also tried connecting the network cable from a Dell printer that they use in the same room and it also shut the copier off. Any ideas? Thanks
    Duplicate IP addresses??

    "You can't trust your eyes, if your mind is out of focus" --

  9. #9
    Master Of The Obvious 10,000+ Posts
    Ar m700 shuts off

    blackcat4866's Avatar
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    Re: Ar m700 shuts off

    That's just really weird. Your crossover test literally rules out the MFP as the cause. The second test of swapping the network connection also rules out a cable or switch port issue. What happens when you connect your laptop to the customers network, then print via their network?

    Do you have NetScan? Disconnect the MFP, then scan the network. That will identify a dupe. Is it possible that some other kind of data is hitting the MFP's IP address? Are you getting PostScript Errors? =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  10. #10
    Senior Tech 250+ Posts
    Ar m700 shuts off


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    Re: Ar m700 shuts off

    Thanks to all of you who replied. Duplicate ip address was the problem, one of the companys employees had brought in there own hp printer and entered the same address as the copier from a configeration page he found. Of course he never asked if the company in the first place for permission. Again thank you.


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