I've put in a MX-4101N machine at a customer site. It is experiencing a driver issue along with a finisher issue.
Specifically, I've installed the universal print driver on the on-site SBS (Windows 2011) and shared it out. The driver can load onto customer's workstations fine but it will not print jobs that are sent to it. I've watched the print process of the customers, checked the file type (PDF) and checked permissions on the driver, all seem correct. When they go to send a print, it looks like it sends but the machine remains unresponsive. No error codes.
As for the finisher issue, it is an MX-FNX9 inner finisher. When going to staple, the machine gathers the sheets together and prepares to staple, except the last sheet which often ends up moving out of place, resulting in it missing the staple completely or being stapled crooked. I'm not really sure how to tackle this issue.
Thanks!
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