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  1. #11
    Senior Tech 250+ Posts
    Sharpdesk is missing Email Output button


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    Re: Sharpdesk is missing Email Output button

    the email program needs to be a mapi (messaging application programming interface) like outlook. MAPI is a Microsoft app , the specs may have changed for outlook 2013. is this ver of outlook the cloud based (which may not work) or actual program. Try the latest ver of Sharpdesk 3.3 ver 1.7 win8 to see if that works.

  2. #12
    Senior Tech 100+ Posts
    Sharpdesk is missing Email Output button


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    Re: Sharpdesk is missing Email Output button

    There is a Tech Bulletin for this missing email icon on Sharp IDNC-Service. The bulletin is TT-20358, entitled No Email Icon in Sharpdesk Output Zone.

    It basically says that you have to make a change to the Win.ini file and ensure that the file MAPI32.DLL exists.

  3. #13
    Trusted Tech 50+ Posts
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    Re: Sharpdesk is missing Email Output button

    Quote Originally Posted by Ceechtay View Post
    There is a Tech Bulletin for this missing email icon on Sharp IDNC-Service. The bulletin is TT-20358, entitled No Email Icon in Sharpdesk Output Zone.

    It basically says that you have to make a change to the Win.ini file and ensure that the file MAPI32.DLL exists.
    Thanks! I'm confident this is the answer. I haven't tried it yet, but I was thinking something was missing in the registry since it was Outlook 2013.

    blog.equipmybiz.com

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