mx2314 please wait

[ash_572]

this is a fairly new machine with a 100k on the clock. 5 months old

recently customer has noticed it stopping in the middle of a copy job saying please wait and then eventually the screen shuts off and wont turn back on. you can hear the fans still running. so then the customer has o turn off from the main switch and back on. once its turned back on it tells you to remove a paper jam in the registration area. paper just stops at the registration

very unusual

i have updated the firmware. there is no HDD installed on this machine.

recently it has become more frequent

[ZOOTECH]

Does it have a jam code of "pri..." something? Search the forum, there has been other reports of this.

[Akitu]

See Zootech's response. Check your jam code.

[mojorolla]

As mentioned by my 2 esteemed colleagues, a jam code is worth its weight in gold! START with the jam code, then the details.
May want to check for a flipped drum blade. IT belt blade can flip on newer machines too.