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  1. #1
    Legendary Frost Spec Tech 2,500+ Posts
    MXM310 Paper stoppers doing their job too well

    Akitu's Avatar
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    MXM310 Paper stoppers doing their job too well

    Hi guys, got one I haven't seen before, wondering if anyone's 2 cents can make my dollar whole.

    My paper stoppers in the doc feed are doing their job too well. In that they're not allowing paper to pass them at all unless I manually move them out of the way, but then I have issues with multiple feeds of course. It does a large stack of papers totally fine, but anything around 20 sheets or less and it will not move the stoppers causing DFD_ND jam codes.

    My thought is maybe the clutch is wearing out (disassembled and cleaned up what little there is to clean up, magnetic not spring clutch) and is not lifting the mechanism fast enough for smaller quantities of paper. I see no bulletins on my respective Sharp websites relating to this issue. My issue could be a firmware issue for all I know, but it's a one-of problem.

    Anyone able to chime in?
    Cthulhu for president! Why settle for the lesser evil?

  2. #2
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MXM310 Paper stoppers doing their job too well

    Nothing on the US site either. Just and old post for the ARM237 series about the change in rollers for the DF. Will be very interested in the solution to this.

    Good luck.

    Bil

  3. #3
    Legendary Frost Spec Tech 2,500+ Posts
    MXM310 Paper stoppers doing their job too well

    Akitu's Avatar
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    Re: MXM310 Paper stoppers doing their job too well

    Quote Originally Posted by bilyahn View Post
    Nothing on the US site either. Just and old post for the ARM237 series about the change in rollers for the DF. Will be very interested in the solution to this.

    Good luck.

    Bil
    Looks like I'll be calling Sharp today, it seems too uncommon of an issue for anyone to throw their two cents in and attempt to make my dollar whole.
    Cthulhu for president! Why settle for the lesser evil?

  4. #4
    Legendary Frost Spec Tech 2,500+ Posts
    MXM310 Paper stoppers doing their job too well

    Akitu's Avatar
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    Re: MXM310 Paper stoppers doing their job too well

    After weeks of battle, I finally figured out what the problem was!

    The plastic mylar acting as a separator between the pickup and feed rollers was bent out of shape slightly, I'm guessing just enough to prevent small quantities of paper from being fed, larger quantities would invariably move this mylar out of the way due to their sheer weight entering the doc feeder. I cut the mylar off at the point where it was bent (it's roughly half its original size now) and my paper is feeding without issue.

    Truly a one-off issue, hopefully if someone else encounters this they won't be nearly as stumped as I was!
    Cthulhu for president! Why settle for the lesser evil?

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