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  1. #1
    Senior Tech 100+ Posts
    MX-M700 etc Doc Filing and Image send Disabling?

    havokprod's Avatar
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    MX-M700 etc Doc Filing and Image send Disabling?

    Could both of these buttons be disabled?? I have a customer that does not use those two features and is constantly pushing them, then calls to place a service call for the "copier not making copies"......(Public school with lots of users)


    Thanks in advance.


    -Aldo


    BTW if I ever have kids they are going to a private school....... the things I've seen at LASUD are mind boggling. /rant

  2. #2
    Legendary Frost Spec Tech 2,500+ Posts
    MX-M700 etc Doc Filing and Image send Disabling?

    Akitu's Avatar
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    Re: MX-M700 etc Doc Filing and Image send Disabling?

    Quote Originally Posted by havokprod View Post
    Could both of these buttons be disabled?? I have a customer that does not use those two features and is constantly pushing them, then calls to place a service call for the "copier not making copies"......(Public school with lots of users)


    Thanks in advance.


    -Aldo


    BTW if I ever have kids they are going to a private school....... the things I've seen at LASUD are mind boggling. /rant
    After combing through the op manual, I can see nothing that would indicate they can be disabled. Tell them to place a sticky note over the buttons with the text "Do not use" and hope that covers your bases, else start billing them for frivolous calls.
    Cthulhu for president! Why settle for the lesser evil?

  3. #3
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX-M700 etc Doc Filing and Image send Disabling?

    Make sure your reset time is really short so that it goes back to copy mode right away is the only thing I can think of to help. Normally it is defaulted to 1 minute not sure what the shortest time is.

    Good luck.

    Bil

  4. #4
    Retired 10,000+ Posts
    MX-M700 etc Doc Filing and Image send Disabling?

    slimslob's Avatar
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    Re: MX-M700 etc Doc Filing and Image send Disabling?

    One method is to physically disable the switches on the front panel PCB or place something under the key tops to prevent them fro being depressed.

  5. #5
    Legendary Frost Spec Tech 2,500+ Posts
    MX-M700 etc Doc Filing and Image send Disabling?

    Akitu's Avatar
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    Re: MX-M700 etc Doc Filing and Image send Disabling?

    Unsolder the buttons from the control PWB so the buttons are still in working order, then if they'd like them used later tell them they'll have to purchase a new board. 2 birds with one stone! The machine works the way they want it, and no more stupid calls!
    Cthulhu for president! Why settle for the lesser evil?

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