Aries2 (MX3640N) just placed

[peterxu256]

Hi folks;
I met the same model sharp MX3640N today to solve the single problem "not printing" from computer, I spent hours but unable to figure out. I feel humble to ask some advice, as I have been successful in configuring network setting hundred times for all Ricoh machines.

switching from DHCP to static, reset Nic , test page can be printed out from the machine only, but unable to print it from PC, re-installed the drriver, Win8 Pro, built in driver,still says "error" in queue , job status show nothing. computer and the machine can ping each other,

One thing made me puzzle is that "WINS" from network service is blank. but the printout test page show host IP address 255 (like 192.168.2.255) and marked * besides, obviously it is broadcasting . And further I can NOT open web monitor from URL address . Windows Network Discovery listing the machine. problem is that customer don't want to say anything if their computer or switch or router has made something. I have to check one by one.

Thanks

[Akitu]

Hi folks;
I met the same model sharp MX3640N today to solve the single problem "not printing" from computer, I spent hours but unable to figure out. I feel humble to ask some advice, as I have been successful in configuring network setting hundred times for all Ricoh machines.

switching from DHCP to static, reset Nic , test page can be printed out from the machine only, but unable to print it from PC, re-installed the drriver, Win8 Pro, built in driver,still says "error" in queue , job status show nothing. computer and the machine can ping each other,

One thing made me puzzle is that "WINS" from network service is blank. but the printout test page show host IP address 255 (like 192.168.2.255) and marked * besides, obviously it is broadcasting . And further I can NOT open web monitor from URL address . Windows Network Discovery listing the machine. problem is that customer don't want to say anything if their computer or switch or router has made something. I have to check one by one.

Thanks

You may have conflicting IP addresses on your network.

[mojorolla]

If it is Windows 8, you most likely got a WSD printer port. Avoid that port type like an Ebola sandwich.
When you install the driver, if you choose to "discover" the device, you get a WSD port.
Instead, choose the manual install, enter the actual IP address; you will have much fewer issues.
Also, set the port settings to LPR, enable byte counting and name the queue lp. Picture below.
Sharp Port Settings.JPG
You can also hook a laptop direct to the machine and test the NIC card and print functions. If that works, it is the network.

[ZOOTECH]

If it is Windows 8, you most likely got a WSD printer port. Avoid that port type like an Ebola sandwich.
When you install the driver, if you choose to "discover" the device, you get a WSD port.
Instead, choose the manual install, enter the actual IP address; you will have much fewer issues.
Also, set the port settings to LPR, enable byte counting and name the queue lp. Picture below.
Sharp Port Settings.JPG
You can also hook a laptop direct to the machine and test the NIC card and print functions. If that works, it is the network.

I've been sending the machines out with WSD disabled in the Port settings of the Security drop down.

[blackcat4866]

If it is Windows 8, you most likely got a WSD printer port. Avoid that port type like an Ebola sandwich.
When you install the driver, if you choose to "discover" the device, you get a WSD port.
Instead, choose the manual install, enter the actual IP address; you will have much fewer issues.
Also, set the port settings to LPR, enable byte counting and name the queue lp. Picture below.
Sharp Port Settings.JPG
You can also hook a laptop direct to the machine and test the NIC card and print functions. If that works, it is the network.

I took a call on this today on a Lexmark. The regional IT and I talked for a few minutes. He said that something kept crashing the server. He had narrowed it down to the Lexmark print spooler, generating 6 million million bits of data, consuming all of the servers virtual memory. I found a one page print job stuck the the queue, WSD port, that kept generating seemingly limitless print data, but didn't print at the machine. All I did is switch from the WSD port to the IPv6 hostname port. The job printed, end of problem. =^..^=

[coopers1305]

I had to replace a touch sensitive Home button once. Due to getting shocked. MFP located on carpet.

To get around it I used the F11 key as the home key.
Which for some reason no one seems to know.

F11 = Home