We have multiple copiers at a customers location. They are located in 2 different buildings, the 2 machines in the same building are not near each other. It is a large manufacturing plant with multiple buildings.
We have a MX5141, MX4141 and a MX2610. Each machine is displaying similar symptoms. They recieve a print job and they completely lock up. The display no longer shows the desk units, finishers or any other installed options, shows only tray 1. On the 41 series machines it will show a print job in the spool and it will say rendering, on the 10 series it only says finisher not available and it no longer sees the finisher and there is no print job showing in the spool.
We have already changed the network speed from gigabyte to megabyte speed, switched 1 of them from full duplex to half duplex, turned off WSD and most of the other non essential network functions. Tested the outlets, 2 of the machines are now on dedicated lines, testing at or right around 120v with drops to no lower than 115v during runs. Sits at .125v on neutral to ground while idle and moves to no more than 3v neutral to ground when running.
Each machine is on an ESP surge protector. At this point we have taken the network out the ESP and run directly from the wall to the copier on 2 of the machines. We did that this AM and are waiting to see how it affects the situation.
From there our next step it to return with a laptop and crossover cable and see what happens when we try and isolate the print environment from their network.
Any other suggestions or bright ideas would be welcome!
Brun
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