i have a mx4112 with 70kb/w and 30kcolour.
sometimes on letterhead the text rubs off. plain paper is perfectly fine is perfectly fine.
paper tray is set to letterhead and text is still rubbing off. i checked in simulation 43 to increase the temperature for letterhead but there is no letterhead option in sim 43. i can find heavy paper, plain paper etc but not letterhead.
all consumables are within their lifespan.
also i noticed when letterhead is printed, paper goes through the duplex????? i checked in system setting and cant change it. could this be the cause of rubbing off on letterhead.
firmware is uptodate
any help would be appreciated
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