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  1. #1
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    MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Having troubles logging in through the machine, web and service_login. Neither is working and the only response i get is "authentication failed". Even if the customer changed the admin password the service_login password should still be the same. I also tried resetting admin password with the dipswitch method, it didn't change anything. Very weird error and i have never encountered it Before, help is very appreciated. Thanks

  2. #2
    Legendary Frost Spec Tech 2,500+ Posts
    MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Akitu's Avatar
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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Quote Originally Posted by justicar View Post
    Having troubles logging in through the machine, web and service_login. Neither is working and the only response i get is "authentication failed". Even if the customer changed the admin password the service_login password should still be the same. I also tried resetting admin password with the dipswitch method, it didn't change anything. Very weird error and i have never encountered it Before, help is very appreciated. Thanks
    Did you just flip the dip switches or did you do the simulation 24-31 that becomes active as well? IIRC it's 24-31 for admin password and 24-30 or 24-32 for service password.

    Other reports indicate formatting the HDD may reset the password, but I can't put any validity behind those claims as I've not done it myself.
    Cthulhu for president! Why settle for the lesser evil?

  3. #3
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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Quote Originally Posted by Akitu View Post
    Did you just flip the dip switches or did you do the simulation 24-31 that becomes active as well? IIRC it's 24-31 for admin password and 24-30 or 24-32 for service password.

    Other reports indicate formatting the HDD may reset the password, but I can't put any validity behind those claims as I've not done it myself.
    Yup i ran the simulations. The HDD is formatted, doesn't help.

  4. #4
    Legendary Frost Spec Tech 2,500+ Posts
    MX-3610 | Wrong Admin password |reset doesnt work | help needed!

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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Quote Originally Posted by justicar View Post
    Yup i ran the simulations. The HDD is formatted, doesn't help.
    If the reset codes aren't working, and formatting HDD isn't helping, I would have to assume the only thing remaining to try would be replacing a) HDD and/or b) MFP PWB. Don't forget the EEPROMs, and try sims after on the new HDD/board.
    Cthulhu for president! Why settle for the lesser evil?

  5. #5
    Trusted Tech 50+ Posts skookumchuck's Avatar
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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Data security kit?

  6. #6
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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Quote Originally Posted by Akitu View Post
    If the reset codes aren't working, and formatting HDD isn't helping, I would have to assume the only thing remaining to try would be replacing a) HDD and/or b) MFP PWB. Don't forget the EEPROMs, and try sims after on the new HDD/board.
    Will try! how does DSK affect this?

  7. #7
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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Okay i tried to switch HDD, took one from a 2610 and it worked perfectly to log in. I then formatted the HDD and the same error occurs. Any idea peeps! ?

  8. #8
    Legendary Frost Spec Tech 2,500+ Posts
    MX-3610 | Wrong Admin password |reset doesnt work | help needed!

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    Re: MX-3610 | Wrong Admin password |reset doesnt work | help needed!

    Quote Originally Posted by justicar View Post
    Okay i tried to switch HDD, took one from a 2610 and it worked perfectly to log in. I then formatted the HDD and the same error occurs. Any idea peeps! ?
    Put it back in your 2610, format it again, then move it back to the 3610 and don't break it again?
    Cthulhu for president! Why settle for the lesser evil?

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