Hi,
Has anyone had any trouble with either the Gemini Plus or the Aries series shifting to preheat mode too early? We have two cases like this (MX2310U and MX3110N), and the problem is, they're not as readily usable as our customers would like to. We've set both the auto power shut down and the preheat mode to 60 minutes, but these machines seem to lower their temperatures significantly before these timers.
For example, our customer needs their MX2310U to give out instant copies even if the machine has been idle for few minutes. Instead, even a short period of inactivity (about 15 minutes) means that the user has to wait for 20-30 seconds before the copy is printed out. The same problem with printing from PCs. And, as expected, scanning happens instantaneously, so no waiting there. The screen is on and the start button reacts immediately, but after that the waiting begins. And, as said both the preheat mode and the auto power off are set to 60 minutes.
We've also upgraded to the latest firmwares, but to no avail.
Is this normal? Any insights?
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