Sharpdesk is missing Email Output button

[colgrimes]

I have a customer that's missing the email output button in Sharpdesk. I've been doing this a long time and I've never seen this problem.

We have installed 3.2 and 3.3 and neither had it. Does she need to specify a default email program within Windows?
I don't know what else to try.

Anyone have any ideas?

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[bilyahn]

Re: Sharpdesk is missing Email Output button

In 3.3 there is an applications drop down menu. You should be able to add her email application there. I have had a few installs where it did not show up on Sharpdesk. I think it has something to do with the windows live mail application since this is the only time I can remember it not showing up.

Good luck.

Bil

[Akitu]

Re: Sharpdesk is missing Email Output button

I've stated numerous times throughout various posts in CTN, if Sharpdesk can be avoided at all, do so. It's only a hassle between all the firewall issues and profiles etc., only really useful for the OCR as the copier is fully capable of doing all of the scanning functions on its own.

Any possibility of skipping Sharpdesk?

[colgrimes]

Re: Sharpdesk is missing Email Output button

In 3.3 there is an applications drop down menu. You should be able to add her email application there. I have had a few installs where it did not show up on Sharpdesk. I think it has something to do with the windows live mail application since this is the only time I can remember it not showing up.

Good luck.

Bil

Thanks for the suggestion Bil, but that button will only add an application, it won't run a "Make new message with this file attached" script. I think the problem lies with the registry entries for Outlook 2013. It's as if Sharpdesk thinks there is no mail client installed on the workstation.
The email button isnt there, and the network scanner tool profile creator has the Email option greyed out.

I've stated numerous times throughout various posts in CTN, if Sharpdesk can be avoided at all, do so. It's only a hassle between all the firewall issues and profiles etc., only really useful for the OCR as the copier is fully capable of doing all of the scanning functions on its own.

Any possibility of skipping Sharpdesk?

Trust me, I RARELY use it anymore. Unfortunately this customer is on a AR-M355 so scanning with SMB is not an option, and email scanning is limited since we cant use SSL.

The problem is I'm trying to please the customer since she heavily relies on this function. I got zero help from Sharp tech assistance, no surprise there, and I'm waiting on a return email from a few others at Sharp who may be able to help me out.

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[Akitu]

Re: Sharpdesk is missing Email Output button

You can set them up on a Gmail account and use it without SSL.

Details can be found here:
Use gmail's smtp server without SSL - Here we are

Should bypass your problem entirely. I'm surprised more people aren't aware of this!

[Dustin(WOP)]

Go into internet explorer settings and set up a default mail ie. Outlook. Then uninstall and reinstall sharpdesk. This almost always fixes the issue for me. Good luck. DPB.

[colgrimes]

Re: Sharpdesk is missing Email Output button

You can set them up on a Gmail account and use it without SSL.

Details can be found here:
Use gmail's smtp server without SSL - Here we are

Should bypass your problem entirely. I'm surprised more people aren't aware of this!

I'm completely aware of it and use it often, she's just partial to the Sharpdesk. If there is no simple fix I will recommend this. Thanks, Akitu!

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[colgrimes]

Re: Sharpdesk is missing Email Output button

Go into internet explorer settings and set up a default mail ie. Outlook. Then uninstall and reinstall sharpdesk. This almost always fixes the issue for me. Good luck. DPB.

I tried it in the default programs for windows...I didn't think to try it with with IE. I'll give it a shot, thanks, Dustin.

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[MHeon71]

Re: Sharpdesk is missing Email Output button

I have only been able to do it in Default Programs in Control Panel. If she is using web based email, it will not appear. As far as I know, the emails have to go through Outlook, Outlook Express or a like program
.

[colgrimes]

Re: Sharpdesk is missing Email Output button

I have only been able to do it in Default Programs in Control Panel. If she is using web based email, it will not appear. As far as I know, the emails have to go through Outlook, Outlook Express or a like program
.

She is using outlook 2013. I'm confident that is where the problem lies. I doubt Sharp has updated whatever they need to for Sharpdesk to recognize this program.

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[faxman28]

Re: Sharpdesk is missing Email Output button

the email program needs to be a mapi (messaging application programming interface) like outlook. MAPI is a Microsoft app , the specs may have changed for outlook 2013. is this ver of outlook the cloud based (which may not work) or actual program. Try the latest ver of Sharpdesk 3.3 ver 1.7 win8 to see if that works.

[Ceechtay]

Re: Sharpdesk is missing Email Output button

There is a Tech Bulletin for this missing email icon on Sharp IDNC-Service. The bulletin is TT-20358, entitled No Email Icon in Sharpdesk Output Zone.

It basically says that you have to make a change to the Win.ini file and ensure that the file MAPI32.DLL exists.

[colgrimes]

Re: Sharpdesk is missing Email Output button

There is a Tech Bulletin for this missing email icon on Sharp IDNC-Service. The bulletin is TT-20358, entitled No Email Icon in Sharpdesk Output Zone.

It basically says that you have to make a change to the Win.ini file and ensure that the file MAPI32.DLL exists.

Thanks! I'm confident this is the answer. I haven't tried it yet, but I was thinking something was missing in the registry since it was Outlook 2013.

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