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Thread: Division

  1. #1
    Service Manager 250+ Posts
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    Division

    Hi people,

    excellent forum- but i am getting the distict feel of them and us not in an elitist way but by the very nature of this being an open forum-are we helping? hindiring the end user too much.

    I see post's for the most basic of codes i.e e005,e019 waste toner -cant print, how do i ping ,paper jam etc

    is it not time to divide the forum?

    I am happy to help-but there comes a point....


  2. #2
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by alex@wocltd.com View Post
    Hi people,

    excellent forum- but i am getting the distict feel of them and us not in an elitist way but by the very nature of this being an open forum-are we helping? hindiring the end user too much.

    I see post's for the most basic of codes i.e e005,e019 waste toner -cant print, how do i ping ,paper jam etc

    is it not time to divide the forum?

    I am happy to help-but there comes a point....
    I couldnīt agree more, so many Techs in need of jobs and so many tech giving away so much info to these guys (Users) that just come in and run out with there problem resolved and dont even say thanks to who helped them and saved more than $200 or €150 just for the info, one day it could be me or you in need of a job, then who is going to help, certainly not the end user. Something to think about.

    We can all Win, but at the end we all loose. Save the greyhound

  3. #3
    Master Of The Obvious 10,000+ Posts
    Division

    blackcat4866's Avatar
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    Any suggestions how to qualify the participants?

    How about a test, or some sort of check of credentials? It would be a little more administration, but managable. How about submitting scans of a few training certificates?

    Or how about setting a threshold on a multiple choice test? 0 to 60% user forum, 61 to 100% tech forum?

    I'm open to any of these options. Any other suggestions?

    =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Vacuum Cleaning Expert 1,000+ Posts iMind's Avatar
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    Quote Originally Posted by blackcat4866 View Post

    Or how about setting a threshold on a multiple choice test? 0 to 60% user forum, 61 to 100% tech forum?

    I'm open to any of these options. Any other suggestions?

    =^..^=
    That idea sounds great, first thing should be, you could only post question after 10 or more helps or a quiz at your registering.

    We can all Win, but at the end we all loose. Save the greyhound

  5. #5
    Service Manager 10,000+ Posts
    Division

    JustManuals's Avatar
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    And lets not forget these clowns that come here, post once and in that 1 post they ask for a service manual and don't even have the courtesy to say 'please'. Then some putz who thinks he's a hero comes along and sends it to him. Then the original poster won't be back till he needs another manual.


  6. #6
    Service Manager 1,000+ Posts
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    A basic multiple choice test would seperate the user from tech.
    The simplest would be to number the copy process.
    80% or higher qualifies a tech.
    Service manual requests should require a training certificate from a manufacturer.
    This should be a forum for techs from techs.
    I will always share the knowledge but not at the expence of a company losing money to do it right the first time.
    Last but not least, speak the lingo or at least english. (How be me to have a manual please for Canon machine.)


  7. #7
    Passing Duplication Xpert 1,000+ Posts cobiray's Avatar
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    You mean I have to pass another test!?!

    Just kidding. I actually think it's a pretty good idea. It would be good to have something to qualify users as techs or users. Not to ruffle any feathers faxman, but English is the 2nd (or 3rd or 4th) language some of the users speak. I agree it's hard to understand at times, but I'd rather let it slide. Besides, I think it's kinda entertaining to read.


  8. #8
    Service Manager 1,000+ Posts
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    No feathers ruffled at all.
    I can't answer a question I don't understand.
    When I said english I meant make it understandable, not gibberish.
    Sorry for the missunderstanding.
    How about forums in different languages?


  9. #9
    Service Manager 10,000+ Posts
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    It's up to the sysop of the site to determine who he wants as users. Some tech sites spell it out that it's only for techs, while others welcome everyone including endies.
    If this were my site............I'd........


  10. #10
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Has to said I've pulled back from replying to a lot of posts purely based on the lack of information posted about the problem.
    That and the fact there appears to be alot more techs here replying to posts than there was at the beginning, which is a good thing.

    But maybe there should be some kind of required outline / format for posting problems?

    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

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