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  1. #11
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Re: Private Messages Issues

    Quote Originally Posted by Aneurysm View Post
    i'm not seeing it, can you describe the steps you're taking to get to the error, what are you clicking on, is it consistent?
    ================================================== ==================

    (Issue happens using all Tested Browsers) and on different equipment---

    someone sends me ----an eMail message:

    You have received a new private message at Copytechnet.com from xxxxxxxxxxxxx

    To read, respond to, or delete the message, you must log in here:

    http://www.copytechnet.com/forums/private.php

    when I click on http://www.copytechnet.com/forums/private.php

    it starts loading in separate tab in browser
    when loading does not open message, browser Tab reads 500 Internal Server Error >

    Browser window page then shows this below :
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.

    Web Server at copytechnet.com


    server error.jpg



    when I try to Reload > issue repeats 4 to 5 times/ in between u may also get a 504 Gateway Timeout Nginx

    Then finally my INBOX will open-------
    And when I click on INBOX to open message the Internal Server Error junk starts all over again.
    after a few reloads__ the viewable message opens.


    this issue also happens when I try to open INBOX while I am on Copytechnet site

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #12
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Private Messages Issues

    I'm not getting the same, is it only when clicking to link from an email? What happens when you go to private messages from somewhere within the site? What happens if you enter that URL directly in a browser?

    Is anyone else having the same issue?

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  3. #13
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Private Messages Issues

    Quote Originally Posted by Aneurysm View Post
    I'm not getting the same, is it only when clicking to link from an email? What happens when you go to private messages from somewhere within the site? What happens if you enter that URL directly in a browser?

    Is anyone else having the same issue?
    I can't say about email as I have email notifications turned off. I have no problem if there is a private message notification under Notifications at the top of the screen. I tried it from within the site without going through the Notifications drop down and, once I remembered how to get to it there was a couple of seconds delay the first time in. Might have been a caching delay as once I had been in, the next time it came right up.


  4. #14
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Private Messages Issues

    Aneurysm, this morning I did get a Gateway Timeout at 7:50 AM PST trying to open a thread from Notifications. I tried a couple of times. I waited and tried again at 7:55 AM PST and it went right through. Prior to the timeout I was getting slow response to opening subscribed thread from email notifications but they did open. I use Firefox and the activity at the bottom of the tab said "Waiting for Copytechnet Home. During the slow response and timeout I was able to ping and tracert to Copytechnet Home.


  5. #15
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Private Messages Issues

    the log file looks clean??? I'm made a few small changes but probably won't help. I will try some other change over the weekend

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  6. #16
    Trusted Tech 50+ Posts
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    Re: Private Messages Issues

    Quote Originally Posted by slimslob View Post
    I can't say about email as I have email notifications turned off. I have no problem if there is a private message notification under Notifications at the top of the screen. I tried it from within the site without going through the Notifications drop down and, once I remembered how to get to it there was a couple of seconds delay the first time in. Might have been a caching delay as once I had been in, the next time it came right up.
    Hi


    My account is having same problem. I have 65K Notification and Cant delete or send PM

    Thanks for any help


  7. #17
    Service Manager 10,000+ Posts
    Private Messages Issues

    teckat's Avatar
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    Re: Private Messages Issues

    Quote Originally Posted by shazza View Post
    Hi


    My account is having same problem. I have 65K Notification and Cant delete or send PM

    Thanks for any help

    Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
    This is a site issue, and not a browser issue.z

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #18
    Trusted Tech 50+ Posts
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    Re: Private Messages Issues

    Quote Originally Posted by teckat View Post
    Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
    This is a site issue, and not a browser issue.z


    Hi .

    Does this mean the Site PM message is still down? I was trying to send a PM bit it will not allooe


  9. #19
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Private Messages Issues

    Quote Originally Posted by teckat View Post
    Gateway Timeouts continue when trying to access INBOX PM on copytecnet site.
    This is a site issue, and not a browser issue.z
    from my end it looks like you have (see below), do you mind if I try to reseting your PM's and see what happens, you'll probably lose all your PM's?

    Folder Number of Messages
    Sent Items 7
    Inbox 5
    OLD MAIL 10
    Total 22


    Last edited by Aneurysm; 01-23-2018 at 10:11 PM.
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  10. #20
    Trusted Tech 50+ Posts
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    Re: Private Messages Issues

    Hi,

    Sure you can delete or reset my account settings etc


    Thanks


    SHazza


    it says I have over 65 K notifications but cant delete

    Inbox contains 0 messages. You have 65,535 messages stored, of a total 100 allowed. (Empty Folder)




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