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  1. #1
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Private Messages Issues

    Private Messages

    not seeing current private messages in INBOX from eMail notices--started on Nov 3

    also the delay on opening INBOX is frustrating when trying to help site supporters

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Private Messages Issues

    I remembered having to turn it off on the old software because I didn't want to get them in my email. Check Settings - General Settings - Private Messaging - Email Notification of New Private Messages. The old version of the software defaulted to Receive Email Notification of new Private Messages. The new version apparently defaults to Don't receive Email Notification of new Private Messages.


  3. #3
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Re: Private Messages Issues

    Quote Originally Posted by slimslob View Post
    I remembered having to turn it off on the old software because I didn't want to get them in my email. Check Settings - General Settings - Private Messaging - Email Notification of New Private Messages. The old version of the software defaulted to Receive Email Notification of new Private Messages. The new version apparently defaults to Don't receive Email Notification of new Private Messages.


    Now nothing opens --Gateway Timeouts on inbox and settings will not open

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
    Service Manager 1,000+ Posts Phil B.'s Avatar
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    Re: Private Messages Issues

    sounds like 'growing pains' to me


  5. #5
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Re: Private Messages Issues

    Quote Originally Posted by Phil B. View Post
    sounds like 'growing pains' to me

    Faces pain scale.jpg

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Private Messages Issues

    Quote Originally Posted by teckat View Post
    Now nothing opens --Gateway Timeouts on inbox and settings will not open
    Gateway timeouts is usually an IPS failure, DNS failure, or other internet gateway/switch between you and your destination failure. Many times it is a switch being overloaded by excessive traffic or by a URL on a server connected to the switch being hit with a Denial of Service attack.


  7. #7
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Private Messages Issues

    are you still having issues, checking logs show some downtime for about 5 minutes on he 7th at about 10am US Pacific time (GMT -7) but I've don some testing and all seem fine for me.

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    Snap, Crackle, Aneurysm!

  8. #8
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Re: Private Messages Issues

    Quote Originally Posted by slimslob View Post
    Gateway timeouts is usually an IPS failure, DNS failure, or other internet gateway/switch between you and your destination failure. Many times it is a switch being overloaded by excessive traffic or by a URL on a server connected to the switch being hit with a Denial of Service attack.


    issue also happens on phone and notebook away from home--------------

    It's only on trying to open INBOX or My Settings-------INBOX delay is the worst

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #9
    Service Manager 10,000+ Posts
    Private Messages Issues

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    Re: Private Messages Issues

    Quote Originally Posted by Aneurysm View Post
    are you still having issues, checking logs show some downtime for about 5 minutes on he 7th at about 10am US Pacific time (GMT -7) but I've don some testing and all seem fine for me.



    Don't understand why INBOX delay promotes these timeout and gateway issues------tested on different items ( Notebook-Phone- Laptop !!!!!

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Private Messages Issues

    i'm not seeing it, can you describe the steps you're taking to get to the error, what are you clicking on, is it consistent?

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