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Thread: Legalities

  1. #1
    Trusted Tech 50+ Posts MAD0RAM's Avatar
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    Legalities

    Being a certified Konica Minolta, Muratec and Duplo service technician I am hesitant to give to much info out.

    What is acceptable information and what info crosses the line.

    Confused!!


  2. #2
    Field Supervisor 2,500+ Posts
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    Re: Legalities

    Don't give out any personel info about yourself, delete, or don't answer any PMs unless you trust the poster, and don't sell/ give away/trade manuals, firmware, etc, and please don't post admin/service passwords for the MFPs... other than that, you are just another slob trying to help out the rest of us poor slobs do a better job keeping our customers happy and the MFPs running. (BTW these are my own personal recommendations, it's still a free web) Emujo


  3. #3
    Master Of The Obvious 10,000+ Posts
    Legalities

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    Re: Legalities

    In addition to Emujo's guidelines, I generally don't read manuals to people perfectly capable of reading those manuals themselves. Especially if they are so lazy as to not even attempted to look up the information, or refuse to pay for documentation readily available for a low price.

    Now if that person shows that they have read the available documentation or even made a decent attempt, I'll chime in. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  4. #4
    Trusted Tech 50+ Posts MAD0RAM's Avatar
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    Re: Legalities

    Quote Originally Posted by emujo View Post
    Don't give out any personel info about yourself, delete, or don't answer any PMs unless you trust the poster, and don't sell/ give away/trade manuals, firmware, etc, and please don't post admin/service passwords for the MFPs... other than that, you are just another slob trying to help out the rest of us poor slobs do a better job keeping our customers happy and the MFPs running. (BTW these are my own personal recommendations, it's still a free web) Emujo

    This is what I was referring to, I have seen service passwords listed and was pretty sure that was wrong.


  5. #5
    Senior Tech 250+ Posts
    Legalities


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    Re: Legalities

    Yes and lets all who make our lively hood repairing copiers be especially vigilant to be careful about this. Loose lips sink ships.


  6. #6
    Administrator 500+ Posts Aneurysm's Avatar
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    Re: Legalities

    Quote Originally Posted by MAD0RAM View Post
    What is acceptable information and what info crosses the line.
    Technical info is OK
    Wholesale pricing shouldn't be published
    Service manuals shouldn't be posted (use the PM system and trade them off-site)
    Don't share your personal info unless you want to.
    If you want to talk shit, don't bitch when it comes back at you
    Have fun and always use protection

    did I miss anything?

    Quote Originally Posted by MAD0RAM View Post
    This is what I was referring to, I have seen service passwords listed and was pretty sure that was wrong.
    Use your judgement, passwords are all over the internet so it's not a huge deal unless you're not here anonymously and you boss/company would have an issue. Help your fellow tech out when you can, help an end-user who asks nicely and if someone is here just looking for "something for free" you can tell them where to go.

    Last edited by Aneurysm; 11-21-2012 at 08:29 AM.
    --
    Snap, Crackle, Aneurysm!

  7. #7
    Trusted Tech 50+ Posts MAD0RAM's Avatar
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    Re: Legalities

    Just trying to help out and remain loyal to the profession.

    Love the site by the way always willing to learn and share.


  8. #8
    Service Manager 1,000+ Posts
    Legalities

    nmfaxman's Avatar
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    Re: Legalities

    Just follow the forum rules and you should be OK, just as Aneurysm stated.

    Default passwords that are in OP manuals are OK, because they could look on their dusty shelves to look it up. (Just too lazy)

    How to enter service mode is classified information for a reason. An end user could totally f*#k up the machine and say the last tech did it.

    Pages of manuals are OK. Openly posting them for free just gets you constant requests from multiple cheapskates. (And pisses off Paul, not a fun thing!)

    The best thing about this site is that here you get answers to strange problems and a virtual third eye. (When you give enough information.)

    The second best thing about this site is we can BS and share information, just like we were all in the same copier class meeting in the hotel bar after class. (It is funny that the rant and rave sections have the most activity.)

    Just my $0.03. (Price went up. F'n gas prices!)


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