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  1. #1
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    Feed to manufacturers

    There should be a feed on these forums to the manufacturers so that they can work out any bugs that appear with their products. It stinks not being able to contact the manufacturer directly and having to go through your service rep. Sometimes the reps don't know how to solve an issue or can't change something that is faulty and proprietary (like a driver).


  2. #2
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Feed to manufacturers

    Agreed, but there would be a couple of issues.

    Firstly, most manufacturers wouldn't take kindly to having common issues reported in such an open manner.

    Secondly, they wouldn't like their intellectual property (service tools, firmware and manuals etc) being sold or given away without royalty or acknowledgement.

    Thirdly, most manfacturers completely ignore common faults unless there is a health and safety issue, which they would hopefully get escalated by their own techs well before dealers or indys caught wind of it.

    I know it doesn't happen this way and we should have a definitivr way to contact the powers that be at our respective manufacturer, but with most it just doesn't work that way.

    Computers are serious tools, Michael!

  3. #3
    Service Manager 1,000+ Posts
    Feed to manufacturers

    Hansoon's Avatar
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    Re: Feed to manufacturers

    Thirdly, most manfacturers completely ignore common faults unless there is a health and safety issue, which they would hopefully get escalated by their own techs well before dealers or indys caught wind of it.
    That's being put in a very creditable and honourable way.

    I personally believe that they don't care a flying fuck about what happens in the field as long as they can save a dollar.

    Hans

    " Sent from my Intel i286 using MS-DOS 2.0 "

  4. #4
    Master Of The Obvious 10,000+ Posts
    Feed to manufacturers

    blackcat4866's Avatar
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    Re: Feed to manufacturers

    There have been occasions that the manufacturer reps include forums just like this one in their research efforts. This is a credit to the manufacturer reps and to the talent available on these forums. Officially the manufacturers will deny it to their dying breath, yet certain techs have been ... encouraged ... through their employer to tone down their commentary, because it might reflect badly on the product.

    It's something to think about. =^..^=

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  5. #5
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Re: Feed to manufacturers

    Quote Originally Posted by blackcat4866 View Post
    There have been occasions that the manufacturer reps include forums just like this one in their research efforts. This is a credit to the manufacturer reps and to the talent available on these forums. Officially the manufacturers will deny it to their dying breath, yet certain techs have been ... encouraged ... through their employer to tone down their commentary, because it might reflect badly on the product.

    It's something to think about. =^..^=
    No Comment.....

    But I do have friends in low places that have cut and pasted these to r&d at one of the manufacturers.... And it did help with a redesign and firmware updates.....
    I have also known of one tech who got a pink slip over a helpful document that they posted her.

    And Star Trek was just a tv show...yeah right!

  6. #6
    Service Manager 10,000+ Posts
    Feed to manufacturers

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    Re: Feed to manufacturers

    Quote Originally Posted by c2230 View Post
    There should be a feed on these forums to the manufacturers so that they can work out any bugs that appear with their products. It stinks not being able to contact the manufacturer directly and having to go through your service rep. Sometimes the reps don't know how to solve an issue or can't change something that is faulty and proprietary (like a driver).
    --------------------

    do u actually think Manufactures of Printing products can test their products under some of the conditions( poor space,poor location,prior ownership issues,poor installation) and much more) that are posted in this forum


    Many issues in the field are caused by a lack of training on product/ lack of maintenance/ lack of customer knowledge on product/ overuse of products by customers/ the use of unreliable parts/ quick to temp fixes/ understanding the printing process/ techs stuck in ANALOG WORLD/


    There are many Service Techs in areas that don't or are not able to work for an AUTHORIZED DEALERSHIP / that being said- will prevent them from first hand paid training/ and updated information on products-

    That is why this site is important to those service people

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    Senior Tech 100+ Posts bipc's Avatar
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    Re: Feed to manufacturers

    well some of us do wear the company shirt, and still come around here to learn a little more from you all and help out a little where we can, and like teckat said some situations cannot be "lab" tested, so when i can i try to call atention to the mother company of errors found and possible solutions so... for now can only thank for the possibility to have both situations, the official support and the "will get it fixed and running" that we learn here, the main thing is we keep our customers happy

    Life is a learning continuum...

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