Customer is buying toner from a competitor online and has gotten two toners that installed correctly at first, but after a couple of weeks end up with toner error message. Is it possible that they are getting "starter cartridges"? I know that their average monthly volume is about 7k and I know that the genuine replacement is supposed to be good for about 30k as opposed to the starter cart which is only 10k. My question is, could they be getting a starter cart or is there something within the machine that might cause this? I tried reinstalling both carts to make sure that they were installed correctly, but no change.
Thanks in advance for your help!
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