Toshiba 351c - Fax Received Forward is currently in use

[it4ever]

Hi you all.

Just found this forums-site and hope to receive a better answer for my problem than I got from my contractor.

Our copier is in use for a few months and works fine beside the fax-to-folder option. At the beginning I configured it with the proper settings but when I want (and I have to) alter any configuration element (agent, settings, ...) and press the SAVE-butting I get the error
"Fax Received Forward is currently in use" and no setting is saved.

I already followed the following instructions from my contractor but no success:

• Remove network-cable from machine
• Make shure notting is in fax-queue
• Power-off machine
• Power-on machine
• Alter configuration
• NO LUCK!

Sysinfo:

• Firmware : T410SY0E232
• Main ROM : 410M-08
• Scanner ROM : 410S-05

Thanks for any help or direction to a solution.

Sven.

[it4ever]

Hi everyone.

Since I posted my message no reactions received. I'll try my luck again.

Grtz,
Sven.

[Sbarro]

Sometimes when you want to do something by TopAccess like Save Adress Book etc.
you can get strange info like: The machine is in use etc. but nothing really is going on.
I get such a info 10 or more times. Alwayls reload the firmware was a succesful solution.
Besides your is old, (232) get 321 and aas a bonus you will get some new functions (IP6,security PDF, check ethernet and some more).
After reload firmware you will not loose any settings.
Good luck.

[it4ever]

Thank you Sbarro for your reply.

I'll see if I can have the machine upgraded to the firmware you mentioned (321) and hope that this enoying feature disappears.

Regards.

[mhmsaqer]

did you ever tried to reset the NIC board.
08-693 initialise.
it may be of a help to you.

good luck

[it4ever]

Super! Again thanks for the trick. As soon as I visit the customer again I'm gonne try these things out and give you all feedback.

Grtz.

[Ricefoxnz]

Hi there.

I live in New Zealand and have the exact same problem, on the same meachine, has anyone figured this out?

Thanks!

[Ricefoxnz]

I fixed it in the end!

Did a 08:690 (backed up all templates and address book first) and it seemed to come right after that.

Thanks!

[it4ever]

Hey Ricefoxnz,

Prefect that it worked for you. Can you or anyone tell me how to enter the system command(s)? I am at the customer location right now and hope to fix it.

Thanks to all who reply.

Regards,
Sven.

[Ricefoxnz]

Heya

I'm not sure what you mean by system commands?

If you mean 08 to run a 690 just hold 0 and 8 while turning the copier on.

Hope this is whatyou were after!