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  1. #1
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    Estudio 2030c ?  2330c?  witherror c970


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    Thumbs up Estudio 2030c ? 2330c? witherror c970

    customer called this afternoon saying has studio 2030 color machine. He said he removed a jammed sheet of paper that was all entirely red. He cleaned out toner after removing jam and when he urned machine back on there was an error C970.

    I understand that this may be related one of he chargers and that the end block has a tendency to get damaged. Would it more likely be the charger for the magenta as a sheet that jammed was all red. Any help is very much appreciated. Frank/ActionPhotocopy

    I am wondering if customer meant studio 2330C as I did not seen studio 2030C.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970

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    Re: Estudio 2030c ? 2330c? witherror c970

    That's some fine guessing, Mr. axyun.

    Let me tally the guesses:
    1) model: There is a 2330C or 2830C, but no 2030C
    2) color of page: customer says red, but it's probably magenta.
    3) cause of C970/red page: primary charge loss.

    There are three possible causes for C970 and a magenta charge loss:
    1) post broken off in the rear block, that the scorotron hooks on. Scorotron falls off.
    2) post broken off the "seesaw" that tensions the scorotron. Spring falls off.
    3) post broken off the "seesaw" that tensions the grid. Grid lays on the drum.

    Keep in mind that when the machine attempts to make registration or toner density patches it will completely cover the belt with magenta toner, detoning the magenta developer in seconds. So if you've still got a decent developing brush, even if it's not magenta, the developer can recover once you fix the primary. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
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    Estudio 2030c ?  2330c?  witherror c970


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    Thumbs up Re: Estudio 2030c ? 2330c? witherror c970

    Thanks very much, David.

  4. #4
    Service Manager 1,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970


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    Thumbs up Re: Estudio 2030c ? 2330c? witherror c970

    Magenta main charge asm. had discombobulated saw tooth and grid just laying there. Put grid back on , hoping maybe could still use machine in black temporarily but got ce40. noticed PC does not list MC asm as a part but list all components individually.

    When I don't have experience on a machine I tend to want to uncomplicated things and buy the asm if not prohibitive in cost. The MC asm does not look like an expensive unit. Have a great day. frank

  5. #5
    Master Of The Obvious 10,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970

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    Re: Estudio 2030c ? 2330c? witherror c970

    We've always ordered bits & pieces, or scavenged an occasional assembly from the graveyard. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
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    Estudio 2030c ?  2330c?  witherror c970


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    Re: Estudio 2030c ? 2330c? witherror c970

    Customer paid me for call and was going to pick up a magenta imaging unit from a large local dealer and install it. Customer instead picked up a good used main charge assembly and changed it himself. He is rather capable and I would expect he could change it himself.

    However, he called about 20 minutes ago and said machine gets an error CE60 late in the warmup cycle. I looked it up and it said something about a drum Y thermistor issue. I am trying to investigate further but thought in the meantime I would submit this here. I am using a friend laptop and don't have access to my files where i have sm,hb etc.

    I saw this error with a list of codes on internet. Is this for the yellow drum unit or is there a Y thermistor for each drum. I ask this but i saw no similar error for other drum units on error list. So i did not see an error for an drum M thermistor or drum C thermistor etc. The original problem was with the magenta imaging unit. Your help is very much appreciated. FRANK

  7. #7
    Master Of The Obvious 10,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970

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    Re: Estudio 2030c ? 2330c? witherror c970

    We typically only see drum thermistor errors when the installer leaves it unplugged, or accidentally bends it so that it isn't touching the drum properly. There are only two drum thermistors: black and yellow, at the two ends of the belt. Apparently Toshiba didn't think that cyan or magenta needed thermistors. It's the same on most other color Toshibas.

    Did the magenta developer reconstitute itself? Apparently yes, if you're not getting CE40 or CA00 errors. Still, a color calibration is called for, if they care anything at all about color quality.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 1,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970


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    Thumbs up Re: Estudio 2030c ? 2330c? witherror c970

    customer says he removed each imaging unit and he blew away excess toner laying on top of units with air can. he then slid each unit back. could he have bent or caused connection to disconnect just from sliding unit out and in? would you get that error yellow iu is not slid in all the way?

  9. #9
    Master Of The Obvious 10,000+ Posts
    Estudio 2030c ?  2330c?  witherror c970

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    Re: Estudio 2030c ? 2330c? witherror c970

    Quote Originally Posted by axyun View Post
    customer says he removed each imaging unit and he blew away excess toner laying on top of units with air can. he then slid each unit back. could he have bent or caused connection to disconnect just from sliding unit out and in? Would you get that error yellow IU is not slid in all the way?
    Canned air shouldn't cause any harm. The IU would have to be split in half to access the drum thermistor. The main connectors are modular, and pretty tough. I've never seen one broken ... and I've seen a lot of things you wouldn't think could be broken, that were.

    Absolutely yes. If the IU is not fully inserted it may give you a drum thermistor error.

    The connector they may have dislodged is on the underside rear of the yellow front cover. It's a minuscule little connector, and the enduser could have accidentally unplugged it just by grabbing the assembly a certain way. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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