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  1. #21
    Senior Tech 250+ Posts
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    Re: Scan to email stopped working

    How about e232 or e351c?

  2. #22
    Master Of The Obvious 10,000+ Posts
    Scan to email stopped working

    blackcat4866's Avatar
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    Re: Scan to email stopped working

    There is a firmware update for the eS232: version 999.
    The eS351C does not have a firmware update. Maybe because it's obsolete, maybe because it's not needed. I don't know which. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #23
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: Scan to email stopped working

    I work on konicaminolta we had the same problem when gmail change the TSL firmware did fix this issue. only affected certain series

  4. #24
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    Re: Scan to email stopped working

    Quote Originally Posted by emarkay View Post
    On a 455 and 2830c, scan to email broke for not only gmail, but for hostmonster email as well. I could only get an unencrypted session working through a hostmonster email on either machine. A newer 256 never had a problem.

    After the countermeasure firmware update all is good.
    i have the same issue. do you have the firmware number that corrected this issue?

  5. #25
    Master Of The Obvious 10,000+ Posts
    Scan to email stopped working

    blackcat4866's Avatar
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    Re: Scan to email stopped working

    There seems to be a quirk in the 4520C version 364 firmware. Here's the story:

    It started as a simple scan to Gmail request. I arrived and tried to load the version 364, four separate times. Each time the HDD firmware failed H00 "Other". Different USB sticks, reformatted sticks, fresh downloads, 3C-3 reformat ... no success. Then I thought, Hmmmm! HDD! I have one of those.

    It still would not take the HDD firmware, and now it doesn't like the Scanner firmware either, S00 "Other". So then I thought let's try version 331 and lets do only two files at a time. OS and HDD were successful, then Engine and Scanner were successful. With version 364, same thing. OS and HDD were successful, then Engine and Scanner were successful. Perhaps I might have been able to skip the HDD installation if I had loaded the firmware only two files at a time.

    Just something to think about. This has come up on bizhub firmware recently, that's why I thought of it. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #26
    Service Manager 5,000+ Posts
    Scan to email stopped working

    SalesServiceGuy's Avatar
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    Re: Scan to email stopped working

    e4520c Series


    System Firm:T450SY0*36A/VTM30.04A *
    HDD data:T450HD0*36A
    Machine Firm:21
    Scanner Firm:10


    Gmail for scan to email, failing.
    Google, disabled support for SSLV3
    Applying patch, should resolve issue.


    *** Copier FW must be at v331, before installing patch ***

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