New ebridge next machine, after few weeks deployed at customer site, call for service f101_13 sign on....this machine no keypad, fully touch screen, how to enter diagnostic mode?
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New ebridge next machine, after few weeks deployed at customer site, call for service f101_13 sign on....this machine no keypad, fully touch screen, how to enter diagnostic mode?
On any other Toshiba an F101 is a HDD error. It probably says so in the service manual. It also probably tells you how to enter the service mode in the service manual.
Go ahead and say it: "BUT ITS A NEW MACHINE...!!!"
Yeah ... well, hard drives fail on both old machines and new machines, especially the wonderful Wipe Drives. I changed one of these drives on an eS357, about 3 weeks after delivery. It hadn't even consumed it's first cartridge of toner yet. Supposedly the latest firmware is supposed to solve some of these early HDD failures, but I haven't seen any evidence of that yet. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Finally able to read service manual...
Start FS Menu by pressing the [ON/OFF] button while pushing the [FUNCTION CLEAR] and [START] buttons simultaneously.
FS Menu: 05, 08, 03, PM Support, List Print, Chart Print
Start HS Menu by pressing the [ON/OFF] button while pushing the [HOME] and [START] buttons simultaneously.
HS Menu: Control panel, firmware update, hdd assist...
The authentication screen require password or like previous model skip only?
The password will sound familiar: #1048#
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
Don't get me started on the Toshiba Wipe Drives ..... On average, we are still replacing one a week. And seeing this post doesn't boost my confidence any more lol.
This is the trademark of Toshiba, users need to shutdown machine properly...
PM me if looking for firmware for this new series.
E2000AC, E2500AC FW: T370HD0W1028
E2505AC, E3005AC, E3505AC, E4505AC, E5005AC FW: T373HD0W1028
E2008A, E2508A, E3008A, E3508A, E4508A, E5008A FW: T410HD0W1028
https://docs.google.com/spreadsheets...it?usp=sharing
I think you will find that the HDD failure is due to the HDD firmware not "parking" the read head and hence creating bad sectors on the HDD causing failure....latest firmware solves that issue....also fault code can be related to the SATA HDD cable...again an upgraded part is now available
The SED HDD used in the eBX series copiers were poorly located too close to the copier's fuser section. The SED HDD is an off the shelf Toshiba laptop drive that was never intended to be placed next to a high heat source for long periods of time. The long term exposure to high heat could cause the platters inside the drive to create bad sectors or in extreme cases lose all lubrication inside the drive.
The new eBN copiers have relocated the SED HDD far away from the fuser so that there is a low chance of heat transfer.
Another problem with the design of the eBX copiers was that many technicians upon setting up the copier would deliberately turn off the third choice Deep Sleep function on the LCD control panel thinking that their customer's would prefer the faster copier response. This meant that the SED HDD has even less chance of cooling down. As you visit eBX copiers in the field, Toshiba recommends that you enable this feature.
The new eBN copiers have fixed this problem and to date (knock on wood, only a couple of months) I have not had a SED HDD fail yet.
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