Toshiba e studio 4520 bottom tray unit is not working

[harisjameelpk]

Thanks for help I will let you know what happen

Sent from my 0PJA10 using Tapatalk

[Iowatech]

It shows that paper jam when I want to print from bottom tray which is single big tray it shows paper jam but check there is no paper I change whole bottom tray section now the new bottom tray is making sound and already check bottom tray but it is working on other machines what should I do ?

Sent from my 0PJA10 using Tapatalk

So you replaced the entire frame that contains that drawer or just the drawer?
And when you say there is no paper, is there no paper jammed in the machine or is there no paper in that drawer?
Sorry, but a lot of us including me specifically are not good at foreign languages and important concepts can get lost in translation unless the correct questions are asked.
Personally, I'd be looking for a broken or stuck sensor feeler in the feed area, or worn rollers (take a look at the regular drawers that work for guidance), but that is probably nonsense as the last Toshiba equipment I worked on was analog.

[harisjameelpk]

No worries it's OK
The problem is bottom big tray is showing paper jam but there is no paper on side yes papers are in tray but I change bottom tray with another one but it's still have a problem I change the sensor after that motor sound krr krr sound comes one thing I notice that when it shows paper jam and I open drawer the tray is not up and when second problem came I saw the paper tray was up you know the black one inside the drawer

Sent from my 0PJA10 using Tapatalk

[Mad_Coachman]

Please tell us the jam code so that we can help you solve this. Or does it just tell you to check the tray?

[harisjameelpk]

I fixed the problem the problem was with the cable which we attach the bottom tray with machine that was faulty I put new now it's working


Thank guys for your comments

Sent from my 0PJA10 using Tapatalk