Originally Posted by
SalesServiceGuy
I have a e477s Toshiba/Okidata that passes paper A-Ok, has two month old Drum unit, new fuser and new toner but will not copy/print an image on the page. FW V2163 latest. 109k clicks. We can scan OK.
We started with a black toner sensor error and can confirm via the service codes that the toner sensor is working. We turned off the toner sensor but no change.
Looking at the front of the copier we cleaned all of the contact points on the left inside and inspected the four spring connectors on the right side and they seem all ok.Thanks,
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