hey everyone
a bit of a head-stomper here i thought i'd share with you all, on the off chance someone has seen this before
called out to this machine, client said they can't print to it and it didn't go into energy saver mode last night
no error codes, machine appears fine, lets you know when a cover is open, so i try to do a count print - machine just hung, froze, couldn't do anything after hitting the "print counter" button, so i tried to shut it down via the control panel to no avail, i had to turn the power off
started her back up in 08 mode to do some HDD tests,,, no 08 functions would operate so i shut the machine down from the control panel, this time it went into shut-down mode and shut off. Powered her back up in 04 mode to print out error history, screen displayed "wait, warming up" for several minutes before coming ready, tried to print and nothing worked at all, same as 08 mode - shut down via control panel worked here too
fired her up normally, waited til ready, then tried to copy, stuck paper in the ADF, hit the copy button and nothing, no ADF movement, no copy, no error, no jam, machine didn't lock up/freeze - checked job list and found a few jobs, one ready to print and 2 paused, i attempted to delete them but they wouldn't delete
attempted control panel shut-down failed again, so i turned off the power & removed the ethernet connection, when i powered her back up the print queue was empty, but still nothing worked and it froze when i tried to print the counter,,,, control panel shut down failed, had to turn it off
has anyone got anything? any suggestions warmly welcomed
thanks in advance
Andy
Bookmarks