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  1. #1
    Senior Tech 250+ Posts
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    e3555c scanner problem

    Print counter list ok, but copy via RADF or glass, black band appear...

    20170724_164716.jpg

    Exposure lamp working properly, notice that the big glass a bit tilt...Will it be cable problem?

  2. #2
    Senior Tech 100+ Posts
    e3555c scanner problem

    clint@clintsimonsen.com's Avatar
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    Re: e3555c scanner problem

    Check mirror position springs. Has the machine been moved recently?

    Sent from my Nexus 5 using Tapatalk

  3. #3
    Master Of The Obvious 10,000+ Posts
    e3555c scanner problem

    blackcat4866's Avatar
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    Re: e3555c scanner problem

    You've got an optical focus issue. It could be the mirror leaf springs like clint suggests.

    Or you might have a scanner rail slider come loose or broken. A few drops of straight 30W oil will make the scanner move smoothly

    Or the CCD height could be out of adjustment. I've seen a few CCDs way out of adjustment. A simple way to experiment before changing painted height adjuster screws is to loosen the two unpainted screws at the front of the CCD then make a few ledger copies. Then snug the front screws and loosen the two rear unpainted screws then make a few ledger copies. Now you can see what affect you would get by changing those adjustments. Now that you know which way to move, snug up all the unpainted screws, and go ahead and twist those height adjuster screws, and continue using ledger sized scans as your test. The trail edge of ledger is the most difficult part of the image to focus. =^..^=
    Last edited by blackcat4866; 07-25-2017 at 02:47 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: e3555c scanner problem

    Original glass tilt one side
    1.jpg

    Mirror leaf spring attached
    2.jpg

    Exposure lamp one side not touching ground
    3.jpg

    The frame seems totally bend...
    4.jpg

  5. #5
    Service Manager 5,000+ Posts
    e3555c scanner problem

    SalesServiceGuy's Avatar
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    Re: e3555c scanner problem

    There was a problem with the metal or bracing on the e3555/ e5055c series copiers. They were vulnerable to the metal frame, especially around the scanner area, to becoming bent out of shape by even moderate force such as someone leaning on the corner of the RADF.

    There is no recourse to fixing this problem and your copier might be a write off.

    The latest e3505AC/ e5005AC is a better design and less vulnerable to the frame loosing shape.

  6. #6
    Senior Tech 100+ Posts
    e3555c scanner problem

    clint@clintsimonsen.com's Avatar
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    Re: e3555c scanner problem

    Did someone stand on that. Good luck with getting that straight enough.

    Sent from my Nexus 5 using Tapatalk

  7. #7
    Master Of The Obvious 10,000+ Posts
    e3555c scanner problem

    blackcat4866's Avatar
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    Re: e3555c scanner problem

    One of our in-shop techs used to use a scissors type automotive jack, and a couple of chunks of wood to straighten out this sort of situation. (Remove the tabletop glass first) =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Senior Tech 250+ Posts
    e3555c scanner problem

    arnh79's Avatar
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    Re: e3555c scanner problem

    Quote Originally Posted by blackcat4866 View Post
    One of our in-shop techs used to use a scissors type automotive jack, and a couple of chunks of wood to straighten out this sort of situation. (Remove the tabletop glass first) =^..^=
    Would be more exciting if you left the glass in!
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

  9. #9
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    Re: e3555c scanner problem

    Able to get back clear output without shadow by using car jack & hammer...

  10. #10
    Master Of The Obvious 10,000+ Posts
    e3555c scanner problem

    blackcat4866's Avatar
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    Re: e3555c scanner problem

    Congratulations on your success! It's kind-of fun to take the 3# sledge hammer to the scanner frame. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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