Helllllllp! Estudio 232 odd error.

[Baphomet]

Okay, eStudio 232 won't print ... I find out the NIC part of the SYS board is bad so I order a new SYS board.

Customer is anxious and wants the machine running NOW.

I find a freight damaged eStudio 232 in our shop that only has damage to the scanner section. I remove the SYS board and take it to the customer's location.

I install the new SYS board. I take the NVRAM, HDD, memory module, and cabling from the "old" SYS board and put it on the "new" SYS board I just installed.

I put firmware version 329 on my USB thumbdrive, do the 4 9 thing, select total update, and let it rock and roll. Firmware update completes without a hitch.

NOW FOR THE GOOD PART

I now need to initialize the NIC with 08 1119 and 947. I hold down 0 and 8 while powering on ... hear the little beep and let go of the keys. I get the usual 100% in the upper left corner, but just below it is the message:
machine type load ERROR
long press ENERGY SAVER key

At this point I turned the machine off and went into 05 mode with no problem. I turned the machine off and back on without any mode and it came to READY. I made copies, it received faxes, but the network will not initialize because I have not been able to get into 08 mode to initialize it.

I tried reloading the firmware again ... same result.

Okay ... I've had enough, so I call Toshiba tech support and talk to Brent (who is my favorite operator there). He suggest that I regress back to version 300, do NVRAM reset, then bring the copier back up to version 329. Sounds good to me.

I load version 300 on my USB thumb drive, but when the display comes up it only gives me the option for SYS and HDD. I know something is amiss, so call tech support back.

This time I get Russel (he's pretty helpful most of the time). He tells me that, no, all the options should be available if you are regressing the firmware. He suggest that maybe my firmware files are bad, corrupted, or whatever and that I should download the firmware again. So I do ... same result

I ran out of time at the customer's office, so I am now at a bit of a loss as where to go from here. I will call tech support again if I have to, but I'd like to be armed with some better ideas if anyone has any.

Thanks

[tsbservice]

Hey cloaked man, I just replied you on your web site, don't know if helps but will come back to you as soon as my sluggish mind can think of anything else.

[Baphomet]

Hey cloaked man, I just replied you on your web site, don't know if helps but will come back to you as soon as my sluggish mind can think of anything else.

Thanks for replying. I ended up posting this on three forums because I will be working on the machine again in just a few hours... I was feeling a bit desperate for some fresh ideas. I think my explanation was too long because the only other response I got on another website was TO ACCESS THE 08 MODE which tells me the responder had no clue what my problem was.

I'll fix it today. I have never been defeated. When I do I will post what corrected it.

[Baphomet]

Machine is working better than new. I got lucky and the new SYS board arrived today. It came preloaded with SYS329, so I just slapped it in, initialized the NIC in 08, and everything worked.

I assume the replacement SYS board I got out of the freight damaged machine must have been bad; or more likely another tech had swapped it out with a bad one before I got to it. It gripes me when a tech will put a bad part back on a copier.

Anyway, thanks for the help.