printing problems from adobe indesign cs2 to toshiba 3500C

[chrisb19036]

hey guys, just figured i'd run this past you guys and see what sticks. i have a customer running adobe indesign cs2 trying to print lets say a 6 page 11X17 size document to a toshiba 3500C with toshibas ebridge controller. the printer will print the first four pages and thats it. no error nothing. i can specifically select the othier two pages seperately and print them, but not all together, and everything that i read on line including toshibas support forums and knowledgbase points to the solution to indesign problems is to install a fiery which the customer in question will not pay for and i suggested that they save their files to a pdf and print them that way since printing from acrobat is not a problem. this customer is running mac osx ver. 10.3.9 and i believe the ver. of indesign is 4 but i could be wrong about that. my company has another engineer going in to see if he can get it to work, but i tried all of the settings that i know and i have limited experience working with the indesign software. any and all replies are welcome the more the merrier. thanx guys