2050c - Fresh Firmware Install - Question Mark Displayed on Screen

**TGPrince** · 10-11-2017

My eStudio 2050c was showing error F101_6 so I managed to format my HDD and install new firmware on my machine.

The firmware I installed was v2190-HDD. I noted during installation in 9+4 mode that the firmware originally installed on the machine was v2171.

However, the install seemed to go perfectly with no error messages, and after completing, it displayed a message saying firmware update successful and complete, please restart.

I restarted the machine and to my delight, I heard the normal powering up noises and movements within the machine that it made when it was fully working.

However, after a long time loading, the screen displayed this:

I left the machine on for a while to see if there was any change when all of a sudden the 'print data' blue light flashed and the machine printed out a piece of paper; 'Device Installation Report'

This report listed the serial number, firmware version etc. Under registration status it says "NETWORKINGERROR (6,0)" - i assume this is simply because I have not got the machine connected to a network/any network cable plugged in?

As it stands now, the machine is still sat with the question mark symbol on the screen - has something gone wrong? What can I do to fix it if so?

Thanks a lot in advance for any help.

**Luther** · 10-12-2017

you have to initialize the firmware, 08-9030

**TGPrince** · 10-12-2017

Originally Posted by Luther

you have to initialize the firmware, 08-9030

Thanks for the reply but sorry that didn't work, it prompted me with a box saying 'initialise' so I selected it, it initialised and told me to reboot so I rebooted and I'm still met with the question mark as the main screen. Strange because if I click the 'print' or 'scan' or 'copy' buttons it seems to work as it should, for example I can click copy then make a photocopy of a document and all seems well but after a while it reverts back to the question mark display. Confused!

**toshibaestudio** · 10-12-2017

This printed out report is due to ECC is enabled, and no networking, thus it cannot sync data to cloud server. U can disable it using 08-3820 set to "0".
The panel screen show "?" symbols, the machine might enabled EWB, u can double check using TopAccess.

**TGPrince** · 10-12-2017

Originally Posted by toshibaestudio

This printed out report is due to ECC is enabled, and no networking, thus it cannot sync data to cloud server. U can disable it using 08-3820 set to "0".
The panel screen show "?" symbols, the machine might enabled EWB, u can double check using TopAccess.

How can I remove the question mark using TopAccess? Thank you!

**toshibaestudio** · 10-13-2017

Perhaps u can try factory default via User Function, Admin Tab.

**arnh79** · 10-13-2017

If you press any of the option keys (copy, fax, scan) does the screen change? If so, then toshibaestudio is correct ECC is enabled. A factory reset won't clear it, you must go into 08 mode and set 3820 to 0.