Toshiba 3510c HD error

[rody1285]

Hello all,

I have a problem with a Toshiba e studio 3510c


Error Code: F100
20171012_185212.jpg
What I have done so far:

With the original HD
#1 tried to update the firmware, but the firmware does not finish the update due the HDD copy for second part never starts it finished the first part but the second never starts, see image below


I purchased a new 80gb HD
# 1 installed the HD and ran the firmware install and update
- the HD update failed
20171020_073830.jpg

At this point I cant even go anywhere with the machine becuase it says there was an incoplete HD update, I cant even access the 80 test mode

Can anyone please help?

- Is my old HD shot?
- Does the new HD need to be formatted and partitioned? Fat32 vs Fat? any help appreciated. Also there is no jumper in the HD (both new and old)

[toshibaestudio]

[F100] HDD format error
Format the HDD. (Key in "2" at 08-690.)
Replace the HDD.



New HDD need to perform 3C mode before update firmware.

[rody1285]

[F100] HDD format error
Format the HDD. (Key in "2" at 08-690.)
Replace the HDD.



New HDD need to perform 3C mode before update firmware.

Can you please advise on how to perform 3c mode?

[toshibaestudio]

Hold "3+CLEAR" buttons then turn on machine. Select 3. Create loader partition.

[rody1285]

Hold "3+CLEAR" buttons then turn on machine. Select 3. Create loader partition.

Will this load with an incomplete firm ware install?

Because even 0 8 on start up does not get me to test mode

[blackcat4866]

You could have saved yourself a lot of trouble if you had read a few pages in the manual before you started. There is a section that tells you exactly what to do.

Yes you can recover from this. Get the manual. Read the pages about "Precautions when installing a HDD". Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

In short, my advice is: Rather than continuing to wallow around, read the manual.=^..^=

[rody1285]

You could have saved yourself a lot of trouble if you had read a few pages in the manual before you started. There is a section that tells you exactly what to do.

Yes you can recover from this. Get the manual. Read the pages about "Precautions when installing a HDD". Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

In short, my advice is: Rather than continuing to wallow around, read the manual.=^..^=

Do you know where I may find the service manual?

[blackcat4866]

Do you know where I may find the service manual?

Have you ever heard of Google?:
e Studio 2500C service manual - Google Search

=^..^=

[rody1285]

Have you ever heard of Google?:
e Studio 2500C service manual - Google Search

=^..^=

I did some research and the information is in the service hand book.

- problem is that I tried to install Firmware on the drive without following the procedure
1. I did not back anything up
2. As a result on start up the system says firmware failed to update (retry)
3. I cannot access test mode 80 hold on start up
4. I assume I cannot back anything up so I tried to skip to the next step. which is to hold 3-clear to get into the mode where you can pick option 3 for "All partition delete and create loader program"
- however when I try that with the old HD it says failed to initialize ?
- checked the cable with another cable in case there was a problem with the cable.

HDD88.jpg
please advise

[blackcat4866]

Yes, correct. You will not be able to recover any data from your old hard drive. That why I said: Keep in mind that you won't be able to do the first 4 or 5 steps, since you could only do all the steps if your HDD was still functioning. That makes no sense to me: Why would you change the HDD if it was still functioning.

Install the new HDD. Proceed with 3C-3, and following the instructions from there.
=^..^=