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  1. #1
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    4520c losing IP address

    Cus. called to report this problem. Said it has happened three times in the last couple of days. Won't be going until Tues. but if anyone has an idea I would appreciate it. I have none.


  2. #2
    Master Of The Obvious 10,000+ Posts
    4520c losing IP address

    blackcat4866's Avatar
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    Re: 4520c losing IP address

    I had this on a Kyocera KM-5551ci, losing the IP address typically (3) times a week. Changing the main controller board solved this issue.

    Or it could be something a whole lot simpler. Let's say the eS4520C is set to DHCP, the drivers are directed to an IP address, and they shut the machine off every night. The DHCP server could re-assign that original IP address to something else, and assign a different address to the MFP. That leaves you with three possible solutions:
    1) Don't shut the copier OFF.
    2) Assign the MFP a static IP address outside the range of DHCP.
    3) Assign the hostname as port in the drivers (assuming that DHCP is functioning correctly).

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 1,000+ Posts
    4520c losing IP address

    SalesServiceGuy's Avatar
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    Re: 4520c losing IP address

    Unplug the network cable. Ping the copier's IP address. If you get a reply, there is another device on the LAN with the same IP address causing a conflict with the copier.

    Assign the copier a static IP address. Change the IP port on each PC printing to the copier to the new IP address.


  4. #4
    Service Manager 1,000+ Posts
    4520c losing IP address

    Phil B.'s Avatar
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    Re: 4520c losing IP address

    Quote Originally Posted by blackcat4866 View Post
    I had this on a Kyocera KM-5551ci, losing the IP address typically (3) times a week. Changing the main controller board solved this issue.

    Or it could be something a whole lot simpler. Let's say the eS4520C is set to DHCP, the drivers are directed to an IP address, and they shut the machine off every night. The DHCP server could re-assign that original IP address to something else, and assign a different address to the MFP. That leaves you with three possible solutions:
    1) Don't shut the copier OFF.
    2) Assign the MFP a static IP address outside the range of DHCP.
    3) Assign the host name as port in the drivers (assuming that DHCP is functioning correctly).
    i have NEVER had a good response from IT when asking " Why are the printers set for DHCP and not STATIC" it's so much easier when they are set for Static IP


  5. #5
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    Re: 4520c losing IP address

    Quote Originally Posted by Fattdaddy View Post
    Cus. called to report this problem. Said it has happened three times in the last couple of days. Won't be going until Tues. but if anyone has an idea I would appreciate it. I have none.
    So this is what I have: The machine is set to a static IP. When you reenter the IP it prints fine. When the IP is gone it is all "0"s. The mask and gateway still have their values. Only the IP is gone. Could a firmware update help. Where is the address stored?


  6. #6
    Senior Tech 250+ Posts
    4520c losing IP address

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    Re: 4520c losing IP address

    From this point is the customer's IT problem if they have one, another device on the network is picking up your IP.

    Defects are simple, our mind is complicated

  7. #7
    Service Manager 1,000+ Posts
    4520c losing IP address

    Phil B.'s Avatar
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    Re: 4520c losing IP address

    Quote Originally Posted by Fattdaddy View Post
    So this is what I have: The machine is set to a static IP. When you reenter the IP it prints fine. When the IP is gone it is all "0"s. The mask and gateway still have their values. Only the IP is gone. Could a firmware update help. Where is the address stored?
    sounds like you have a network issue... not machine. I would look at routers and server address/config. UNLESS you have network credentials .. toss it back to their IT dept.


  8. #8
    Master Of The Obvious 10,000+ Posts
    4520c losing IP address

    blackcat4866's Avatar
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    Re: 4520c losing IP address

    So you end up with something like this?:

    Static
    0.0.0.0
    255.255.255.0
    192.168.1.1

    Three possibilities:
    1) HDD. Are you getting corrupted addressbook entries also? Any Fxxx codes? You might try a re-format and reload firmware.

    2) SRAM

    3) or System Board.

    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.


    blackcat: Master Of The Obvious =^..^=

  9. #9
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    Re: 4520c losing IP address

    Blackcat that is what I get. I couldn't figure what is making ip go to "O" if it is a conflict issue. Will try a firmware update and see what happens.


  10. #10
    Service Manager 1,000+ Posts
    4520c losing IP address

    SalesServiceGuy's Avatar
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    Re: 4520c losing IP address

    To state the obvious, the e4520c is an old box that is really not worth putting parts into. Time to upgrade the customer into current technology like a shiny new e4505AC.


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