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  1. #1
    Field Supervisor 500+ Posts
    Toshiba 3510C "Toner near empty" Black


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    Toshiba 3510C "Toner near empty" Black

    I have this message "Toner near empty" K.. I changed the toner sensor. Still gave me the message... The customer ran a big job and the next call was the developer was gone. I changed the developer drum and charge grid and wire. (Did a 204 set up..) Message is still there, I put a new OEM toner cartridge in it. I opened the door and closed it a few times. Actually put toner into the drum/dev unit (About a tablespoon). I also did check the toner motor and it did turn... Any help would be very appreciated Thanks

  2. #2
    Senior Tech 250+ Posts Ropariva's Avatar
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    Re: Toshiba 3510C "Toner near empty" Black

    Quote Originally Posted by Doug James View Post
    I have this message "Toner near empty" K.. I changed the toner sensor. Still gave me the message... The customer ran a big job and the next call was the developer was gone. I changed the developer drum and charge grid and wire. (Did a 204 set up..) Message is still there, I put a new OEM toner cartridge in it. I opened the door and closed it a few times. Actually put toner into the drum/dev unit (About a tablespoon). I also did check the toner motor and it did turn... Any help would be very appreciated Thanks
    Check the drum charge erase lamps are working.

  3. #3
    Service Manager 10,000+ Posts
    Toshiba 3510C "Toner near empty" Black

    Phil B.'s Avatar
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    Re: Toshiba 3510C "Toner near empty" Black

    Quote Originally Posted by Doug James View Post
    I have this message "Toner near empty" K.. I changed the toner sensor. Still gave me the message... The customer ran a big job and the next call was the developer was gone. I changed the developer drum and charge grid and wire. (Did a 204 set up..) Message is still there, I put a new OEM toner cartridge in it. I opened the door and closed it a few times. Actually put toner into the drum/dev unit (About a tablespoon). I also did check the toner motor and it did turn... Any help would be very appreciated Thanks
    how many pages on it?
    sounds like the TDC in dev unit might not be reporting back to the board properly

  4. #4
    Master Of The Obvious 10,000+ Posts
    Toshiba 3510C "Toner near empty" Black

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    Re: Toshiba 3510C "Toner near empty" Black

    First check whether it's the right kind of toner cartridge. The toner cartridge for the eS2830 (T-FC28-K) looks exactly like the toner cartridge for the eS3510 (T-FC35-K) and the toner cartridge for the eS2540 (T-FC25-K), but the coupler does not engage. The toner type is embossed in the plastic cartridge. You'll want T-FC35-K.

    Under User Functions > User > General > Replace toner cartridge > select color.

    I've also seen a failed developing motor cause this issue. Good luck finding one. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Field Supervisor 500+ Posts
    Toshiba 3510C "Toner near empty" Black


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    Re: Toshiba 3510C "Toner near empty" Black

    Quote Originally Posted by blackcat4866 View Post
    First check whether it's the right kind of toner cartridge. The toner cartridge for the eS2830 (T-FC28-K) looks exactly like the toner cartridge for the eS3510 (T-FC35-K) and the toner cartridge for the eS2540 (T-FC25-K), but the coupler does not engage. The toner type is embossed in the plastic cartridge. You'll want T-FC35-K.

    Under User Functions > User > General > Replace toner cartridge > select color.

    I've also seen a failed developing motor cause this issue. Good luck finding one. =^..^=
    Headed back out there today... Sure do appreciate your help !!!

  6. #6
    Service Manager 5,000+ Posts
    Toshiba 3510C "Toner near empty" Black

    SalesServiceGuy's Avatar
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    Re: Toshiba 3510C "Toner near empty" Black

    Ask the customer if they drive a car that was discontinued 10 years ago.

    Toshiba is only required to maintain parts and supplies for seven years past discontinuation date.

    This old dog of a never that great copier is not getting any better with age.

    Time for a shiny new Toshiba e3505AC.

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