Hello all!

I am having the same issue - however I ALSO cannot even scan...the button doesn't even work. This leads me to believe that the GM2010 that I have is not even being registered as present. I just had my hard drive replaced, and new firmware installed on it - could there be an issue with the version that the tech installed that is incompatable with the gm2010?

I did read all of the responses above, but since my problem is slightly different, I figured I would pop out a quick inquiry before giving it a fiddle.

Any information is appreciated.

Thank you!

Rob