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  1. #1
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    Jobs stuckin queue when reconnecting USB port from PC on 4540C

    I have a customer that often reconnects the copier to his usb port on his PC. When that happens, print jobs get stuck on the copier's print queue and he cnnot print anything else. We've rebootd the copier and the PC and still no luck. Can anyone provide any assistance?

    Thank you,

    TCD

  2. #2
    Service Manager 2,500+ Posts
    Jobs stuckin queue when reconnecting USB port from PC on 4540C

    Phil B.'s Avatar
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    Re: Jobs stuckin queue when reconnecting USB port from PC on 4540C

    Quote Originally Posted by tcd View Post
    I have a customer that often reconnects the copier to his usb port on his PC. When that happens, print jobs get stuck on the copier's print queue and he cnnot print anything else. We've rebootd the copier and the PC and still no luck. Can anyone provide any assistance?
    Thank you,
    TCD
    sounds to me like he is dis-connecting the cable while the port is active.. depending on the OS that could lend to issues... WHY is he unplugging the wire? to connect it to a different unit? ( get a 5 port USB hub and cables )
    he could also go into 'printers/faxes' and send test from that driver to test before sending next job
    end users do the most STUPID STUFF

  3. #3
    Indentured Servant 500+ Posts D_L_P's Avatar
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    Re: Jobs stuckin queue when reconnecting USB port from PC on 4540C

    Quote Originally Posted by tcd View Post
    I have a customer that often reconnects the copier to his usb port on his PC. When that happens, print jobs get stuck on the copier's print queue and he cnnot print anything else. We've rebootd the copier and the PC and still no luck. Can anyone provide any assistance?

    Thank you,

    TCD

    Open Device manager (Hold Windows key + X)
    Expand Universal Serial Bus controllers.
    Delete USB printing support
    Reboot the computer and reconnect the 4540C

    Reconnecting will eventually corrupt the registry entries. This will remove any USB device entries from the registry and start with fresh entries.

  4. #4
    Service Manager 1,000+ Posts
    Jobs stuckin queue when reconnecting USB port from PC on 4540C

    SalesServiceGuy's Avatar
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    Re: Jobs stuckin queue when reconnecting USB port from PC on 4540C

    It may not help but try 08-9083 and reset the NIC card.

    I realize you are talking about a USB port.

  5. #5
    Senior Tech 250+ Posts tsbservice's Avatar
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    Re: Jobs stuckin queue when reconnecting USB port from PC on 4540C

    From initial post to the lack of feedback it seems all great advices you have were wasted.
    30-40% of endusers will restart PC/printer in regard of such an issue, are you a tech who is not capable of more than that?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  6. #6
    Technician
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    Re: Jobs stuckin queue when reconnecting USB port from PC on 4540C

    Could it be the same job coming in every time he plugs it up? Oddball paper sizes will screw you over every time. Make sure job skip is on.

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