E350 RADF Jam

[vasan_rsri]

In E-Studio 350 i am facing RADF jam always. E721 Error code on display. If we put A4R or A3 there is no issues. its working fine. This error happens only in A4.

Kindly suggest any solution.

[aalex_bom]

""This error happens only in A4. """

are you sure bypass ? if not you try on change paper size in tray.
08-225 select A4
08-226 select A3.
and check.
good luck

[vasan_rsri]

Alex Thanks for u reply.

I am taking about the original size. Not the copy paper size. This Jam happening even while scanning also.

Thanks in advance

[atudorica]

try to initiate df:
05-356
the do:
05-367,368

[vasan_rsri]

Even the 08-356 didn't help. Still the same.

[tsbservice]

First clean read sensor it can be dirty, second replace read roller, this is a big roller which moves paper it will solve your E721 jams.