SMTP Client Settings Dropping out

[Brett.b]

Hi Guys,

My first post here

I am having an issue with one of our Toshiba Multifunction printers, I have spoken with toshiba many times but keep getting either a blank look or a blank shoulder.

The Machine in question is a : TOSHIBA e-STUDIO281c

My issue is the SMTP Client settings are being lost sporadicaly, Basicaly when ever they feel like it and obviously this is causing issues.

It can happen twice a day or once a week and is very frustating having to re enter this data. No other details are being lost except for the one field.

I have tried multiple drivers / frimware updates. We have also had the network card replaced but still no luck..
Anyone know whats going on ?

Thanks a heap
brett

[ivovb]

Which firmware version do you have now on the machine?
And which board do you exactly exchange? I suppose you talking about Sys board - the one that is network cable plugged.

I would suggest:
1. Checking Power ground of the machine.
2. Disconnection of all options.
3. HDD replacement and new firmware flashing.

BR

[ToshibaTech]

I'd do the above first as well... could be the eprom on the sys board, are other settings going wack as well?

[Brett.b]

Thanks guys.

Copier Firmware Version T410SY0E320
Copier Main ROM Version 410M-08
Copier Scanner ROM Version 410S-06
Yea, it would of been the SYS- Board that got replaced.

It is only the one setting that is being lost, All other options even within the same section are being kept.

Ill look into the harddrive

[TheOwl]

Just try replacing the HDD and reinstalling the firmware (some firmware is kept on the HDD).

The SMTP client data is kept with in the HDD. You will find that if you format the HDD, you will loose your SMTP Client settings. It might just be that the HDD is about to go BANG anyway.

[Baphomet]

I am not so sure I agree with the hard drive storing network settings ...


This may sound over simplified, but if you will notice in the screen shot you posted the first line says "selecting 'save' in the main window is required to save the new settings". My question would be, are you simply clicking 'OK' then exiting TopAccess, or are you clicking the SAVE button first?

If you are, indeed, saving the setting properly, then I would ask if you have tried using an explicit IP address for the SMTP server. Just a thought, that one, because I do not think you would loose the settings even if the server was not found ... but I am just throwing out ideas.