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Thread: Toshiba e-STUDIO 35, cannot change paper size

  1. #1
    Technician Aliadodelpunk is on a distinguished road
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    Smile Toshiba e-STUDIO 35, cannot change paper size

    Hello everyone:

    I have a problem with this machine. When a try to change the default paper size on the main panel, that option doesnŽt apperar and just shows an asterisk sign.

    Any idea of this, is the first time IŽve got this kinda trouble.

    IŽll be awating for answers.

    Have a nice day. XD.

  2. #2
    Service Manager 250+ Posts ivovb is building a good name for himself
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    What about 08 mode - can you check if there it is possible?
    BR

  3. #3
    Technician Aliadodelpunk is on a distinguished road
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    In fact it can be done from Mode 08 (actually I can change it) but LG paper size has an asterisk, therefore when I try to make a copy IŽve got jammed paper.

  4. #4
    Copier Technician 250+ Posts Baphomet is building a good name for himself
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    The asterisk simply means that the cassette is reserved for special use. To clear the special use (asterisk) press JOB STATUS, CASSETTE, then at the bottom of the display select NEXT then select your tray on the left, and de-select whatever special designation is highlighted on the right. That's all there is to it and this is in the user's manual.

  5. #5
    Independant Tech 250+ Posts nmfaxman is on a distinguished road nmfaxman's Avatar
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    Pull the drawer all the way out and check for paper stuck in the paper detect sensors.
    Sounds simple, but I had a customer pull the drawer out and left a stuck chunk of paper wedged in the leaf spring.
    The most difficult problem has the SIMPLEST solution.
    The hardest problem is FINDING that simple solution.

  6. #6
    Senior Tech 100+ Posts Claudio is on a distinguished road Claudio's Avatar
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    I believe Baphomet is correct.
    That particular tray is designated to some special paper type.

  7. #7
    Technician Aliadodelpunk is on a distinguished road
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    Exclamation

    Thanks everyone for your help, specially Baphomet, youŽre 100% right. I can copy again.
    Thanks a lot, guys.

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