E-Studio 350 Scan to Email help

ZeusGT · 03-19-2009

Hey guys, I'm having a scan to email problem with a Toshiba E-Studio 350. I know that 90% of the time scan to email will run and have no problems with simply just inserting the SMTP address and authentication if required.

This particular unit will not scan to email no matter what I do and I was wanting to know if you all can help. I'm trying to scan to email using the ISP which is ATT's SMTP relay server. They have given me the SMTP address and I have a good known working username and password for the authentication process. Everytime that I try to scan to an email address, I get the C269 error and scan to email failed (after about a minute of waiting). If I put in no authentication, it fails immediately and gives the same code.

I know that I have several choices of what type of authentication to use, but none of them worked. The tech at ATT seems to think that thier server requires an SSL ecryption to authenticate and that's the reason that I cannot send an email.

Is there something that I'm doing wrong? Thanks

ivovb · 03-19-2009

Did you set sender's name on e350. Some mail servers does not accept and sends an e-mail by a unknown sender.

BR

ZeusGT · 03-19-2009

No, I didn't do that... I didn't realize that you had to. I'll try that and see. Thanks

ToshibaTech · 03-19-2009

Make sure the port is correct also. Usually 25 but might be 587 or could be anything.

ZeusGT · 03-19-2009

hey, I did make sure that they used port 25 and they said that they didn't.. they used port 465. I changed it to that port with the same results. It waits for about a minute and then error's out.

I also did the NIC intialize 08-693 about 20 times and hit the intialize button with the same results...

Mr Spock · 03-20-2009

Do you have the print/scan enabler or just the print enabler? With out the print/scan como enabler or the print and the scan enabler you will not be able to scan to file or email.

ZeusGT · 03-20-2009

Hey, it's the purple print/scan enabler. I can do the scan to file just fine.. just not scan to email

paquinta · 03-20-2009

No es suficiente tener el IP, el SMTP y todos los demas datos de configuracion, hay que estar seguro de que el suplidor los tiene realmenmte abiertos, no solo virtualmente. Ademas, se tiene que usar un outgoing que NO SEA DE YAHOO o de GMAIL.

ZeusGT · 03-20-2009

I think I understand what you said, but not really..

Are you saying that it will not scan to email from a gmail or a yahoo account?

Mr Spock · 03-20-2009

Have you tried using teh ip address instead of the name? Also make sure the username and password are included as well as which type of login(login,plain,auto...) is needed.