I am not to familar with this model and I am looking for some direction.
This unit will jam off and on through out the day. Naturally when I get
there it will run. I don't believe I have seen it actually jam when I am in
front of it. The paper stops in the fuser with only minimal bending or
damage to the lead edge of the copy.
The confusing part for me is why it does not log a code for this or any
other jam. No codes in the log at all. Only one sheet in the paper path.
I induced a jam by blocking the exit. No code. Tried leaving the paper
in and cycled the power. It sees the paper, but no code. Cycle the
power after clearing and it works. Very annoying.
I do not know what version of firmware is in the machine.
The power has to be cycled to clear the jam display. Every once in awhile
it give a power failure messege on the display, but still works. It is
connected to the customers network for printing. I am told it jams
even if copying. Won't do it for me though, very shy.
Does this sound familar to anyone?
Thanks for your time
DR
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