estudio 230- estudio850 power problems

[fireater]

No problems just a story for you all.
Had a customer once.. they had e 230's everywhere and a 850... the 850 and one 230 were very problemmatic
so my boss sent me out (2 hour drive away) told me fix em spare no expense we are gonna lose this contract if we dont (customer mad)
i go out the machines were in poor condition i did full pm's ordered more parts and was sposed to go back but my boss sent another lacky in my place and they didnt finish what i wanted.... so back i go again...

this time i look through them all satisfied myself that the pm's were all good and was finally able to do some real diagnostics

The problem boiled down to this after spending hours on site i stuck my probes of my meter in the wall outlet of the 850 and notice low voltage----- like dips as low as 90 volts on a 120 volt line. (lots of fuser errors)
so i tell my customer to fix this problem... its out of my hands.

so off to the estudio230... i never even looked it over i again stuck my meter in the wall (by the way the problem on the 230 was with outgoing faxes ... intermittant jumbled up text outgoing faxes (at other end) customers saying the lines of text all run into each other) and im sitting there watching the voltage dip to an incredible 72 volts!! enough to slow down the radf jumbling up the lines of text but the little copier chugged on with NO error code....


by the way 3 months later still not repaired... customer called back mad as could be ... drove back oout told em fix the power cause we can not fix the copiers until this is done.... they finally fixed the power and then pulled our contract. (sigh it was a corporate account anyways we didnt make much money on it)
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just thought i would let you guys in on a voltage issue

[ToshibaTech]

FWIW Tripp Lite makes some Line Conditioners that can give a constant 120VAC output through sags and spikes. I'm not sure they would work if it is low or high all the time but if you have a problem machine they are a pretty cheap investment for the customer to make.

120V (110-125V) Line Conditioners

[fireater]

yeah told them about them but they just never told there maintanence dept ..... or didnt want to believe me....... they were mad

[emujo]

I had a great one few days ago..Installing 2 C652s and 1 Bizhub 601. Both require 20 amp 115 VAC service. Old Toshiba equipment on 15 Amp line going out. Explained to church pastor exactly what was needed and he had ehectrician come out to do the necessary work (this was a certified electrician) on the Friday before. Hooked the surge suppressor up and power LED was out. Pulled my circuit testor and plugged into outlet. It showed something was wrong, but wasn't sure. Asked the pastor to have the electrician doulbe check for me while I was on site. This guy starts shouting that "he knows that circuit is good" and he always double checks his work. Puts his meter in the outlet and says "see 220 VAC". I said well thats great, but it's supposed to be 115v. He says that not what they told me. Now I can understand how the pastor may have got 115 v 20 amps confused with 220 v 20 amps, but the electrcian put a 115v 20 amp outlet onto the 220 source. And he did this to all 3 outlets. If anything had been plugged into this outlet I'm sure it would have been a cool explosion. EMujo