PCL XL error on when printing to Toshiba copier

[jjw23]

I am getting the following error when printing to Toshiba estudio 5520c
PCL XL error
subsystem: xlparse
error: illegalattributedatatype
operator: parser
position: 118416

This error only comes up on one user and it is intermintant.

[ivovb]

Does this user has the same OS like other ones? Does this happens when printing specific files like pdf? ...

BR

[jjw23]

yes its the same as other have, we run windows 7 and xp here. happens when printing any type of file.

[Chip Resets SA]

Have you loaded the PCL driver or PS driver? It could be a driver issue?

[mrwho]

I'm no toshiba tech, and rarely do I fiddle with them, but if it has a PCL XL error, the driver is most likely PCL6.

First I'd completely remove the driver (not just erase the printer on the printers folder, but also remove all the files on the printer's server properties) and reinstall it again.

Secondly, if the machine supports PCL5c, I'd try that instead - I favour it over PCL6 because the spools are smaller, usually prints faster and, being older, it's much more tested and proven. Also, I think PCL6 doesn't offer any tangible benefict over PCL5c. I know, it's somewhat of a personal taste, but I think I'm not the only one here with this opinion.

[jjw23]

its the same driver that everyone else uses, its a shared copier on the network.

[mrwho]

Even so, since that problem ocurrs only on that computer, you mustn't think of it as a "computer like the other computers", since it has some problem that no other computer has. So you need to forget about the other computers and treat that one separately.

There are a number of things that could make that computer different from the rest: windows updates, software installed, drivers installed, driver versions, even malware that could have been on that computer in the past but never on the others could be a cause for that.

So you must put aside those preconceptions and troubleshoot it from the beginning. Ultimately you might need to reinstall the entire OS to solve it - and even that could not work, if we're talking about an hardware problem - corrupt RAM can cause a great many things, just to give you an example.

[tinnyjay]

I am getting the following error when printing to Toshiba estudio 5520c
PCL XL error
subsystem: xlparse
error: illegalattributedatatype
operator: parser
position: 118416

This error only comes up on one user and it is intermintant.

I'd suggest to use a different version of driver.

[ToshibaTech]

You should use the PS driver on the 5520c mainly because it is the only driver that supports 1200dpi for this machine, and generally I have less issues using a PS driver than PCL on anything. Select 1200dpi under the Image tab and then click Settings at the bottom.

[jjw23]

I have tried reinstalling the driver, and it does not fix the problem. Only seems to happen the most when printing color from solidworks.