Toshiba e-Studio 520 Counters do not increment.

[TennWalker]

Hello Everyone,

I still have one remaining issue with a Toshiba e-Studio 520 that we have been working on. None of the internal digital counters increment!

Whenever I print-out the Total Counter information from the Administrator section, all the counts are the same. When I access Top Access and view the logs it does record all copies, prints, and listings correctly. There is no external counter installed and no departmental counters are being used. I have viewed all the 08 section for anything pertaining to inhibiting the counter operation. The machine does have options for print and scan installed and are now working. (Thanks to everyone answering my problem with the scan issue on a previous thread)

Being that this unit is in a school setting, cost per copy, this is a major concern to say the least.

Thanks in advance for any suggestions.

[tsbservice]

Check xx-xxx,set it to x.
Good luck

[TennWalker]

Thank you very much! I did not know that the meter could be started and stopped for service work.

[nicktech]

ahhhhh thanks sooooo much you saved me such a headache
and incidently it works for all toshiba's

[ToshibaTech]

Anyone else think it is in our best interests if now that this guy has the answer he needed this post be deleted so no one else (read: customers) figures out line adjust mode??? I mean, our checks are paid by clicks!

[aalex_bom]

I think so, customer know that it is not good.

[PTAI]

YES, i m too

I think so, customer know that it is not good.

[Humedss]

It is a federal offense and some one will be cought if they are greedy because other counters don't stop counting so its not worth your life.