I don't know if this machine has the same system, but I recently had the same problem with an E-Studio 3511 that constantly asked for toner. It turned out the Toner Supply Up Auger was broken. It was a Bear to replace, but once I did, a lot of the problems and frequent calls from the customer went away. As a matter of fact, I haven't heard from them going on 2 months (Knock On Wood).


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