We have activated email printing on to the E-studio 2040 photocopy machine. It prints only the body, however none of the attachments are printing.
We get an error message printed after the body, saying Error(x3b20) has been detected in the received mail, this message cannot be transferred to the device administrator.
We have tried PDF, DOC, JPG,TIF attachments but nothing worked.

Pls can anyone advise me how to correct those issues.

Thanks,
APK